Balasubramanyam Origanti

Regional Operations & Governance

• Led regional operational governance across APAC and EMEA supporting over 6,000 employees through six strategic operating partners.
• Directed multi-country vendor strategy, enhancing commercial governance and optimizing contract performance through regular executive business reviews.
• Developed regional operating frameworks ensuring consistency in governance, service delivery, business continuity and operational performance.
• Partnered with senior regional leadership on workplace capacity planning, operational expansion and footprint optimization.
• Led operational transformation programs improving efficiency, workforce utilization and delivery effectiveness.
• Managed $10M+ operational budget.
• Built executive dashboards to facilitate strategic operational decision-making and improve visibility across regional operations.
• Drove risk management and business continuity planning, ensuring resilience and operational stability across regional operations.

• Played a pivotal role in establishing and scaling Amazon's Pune Operations Centre, expanding the site from 45 to over 1,800 employees within 12 months, while overseeing infrastructure readiness, workplace planning, capacity management, and operational launch activities.
• Led large-scale multi-site operations supporting India and UK businesses, with end-to-end accountability for operational performance, workforce strategy, governance, and service delivery across a workforce of more than 4,000 employees.
• Directed workforce planning, seat capacity planning, scheduling strategy, and resource optimization to maximize operational efficiency while supporting evolving business priorities and long-term growth plans.
• Led operational governance through performance reviews, business metrics, risk management, and continuous improvement initiatives, driving sustained improvements in productivity, service quality, and operational excellence.
• Championed business continuity planning and operational resilience initiatives, maintaining uninterrupted service delivery and supporting large-scale organizational expansion in response to evolving customer demand.
• Led strategic transformation and process improvement initiatives that streamlined operations, improved employee productivity, and enhanced customer experience through automation and standardized operating practices.
• Partnered with cross-functional teams including Facilities, HR, Finance, IT, Security, and Corporate Real Estate to ensure workplace readiness and optimize space utilization, supporting seamless business operations during rapid growth.
• Built and developed high-performing leadership teams through structured coaching, succession planning, and talent development, strengthening organizational capability during periods of significant business growth.
• Managed senior stakeholder relationships across business, support functions, and global leadership teams, influencing strategic decisions on operational planning and resource allocation to support long-term scaling initiatives.

• Implemented Lean and Kaizen methodologies, driving quality, accuracy, and cost efficiency across data operations.
• Managed vendor relationships and contract negotiations, ensuring compliance with SLAs and facilitating seamless project execution.
• Implemented Lean and Kaizen methodologies to enhance quality and accuracy in data operations, contributing to overall cost efficiency.