Bala Swamy Pasala
SME/ Tech Lead and Associate Manager.
Hyderabad
Summary
Having 10+ years of experience and holding B1 visa. Maintain highly functional digital systems for uninterrupted workflows and consistent productivity. Oversees routine maintenance checks and software update schedules to reduce network downtime and likelihood of security compromises. Loves collaborating with customers and teammates to develop and implement creative technical solutions to challenging problems. Exercised a high level of independent judgment, decision making, creativity, Automations and initiative.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
SME/ Tech Lead and Associate Manager.
DXC Technologies
11.2020 - Current
- Working as a Technical Lead and Associate Manager on Mainframe Platform (z/TPF) Capability management with primary responsibilities of Console, Batch, Scheduling and Data Center Operations
- Key responsibilities include Incident and Change management. Schedule a Hardware change to Data Center in IBM. Manage and oversee the day-to-day operations, ensure high availability 24/7, performance, Automations and actively work on Migrations.
- Participating RCA's (Root Cause Analysis) of any major issues such as sev1.
- Actively working on Project Migrations into Cloud
- Demonstrates the ability to work on multiple mission critical incidents simultaneously and prioritize work to stabilize system or application recovery. Introduced automation tools into various workflows to increase efficiency levels significantly while reducing human error occurrences
- Implement process and procedure for operations, ITIL, Drafting and delivering corresponding, Leading discussions, Patching and conducting client meetings, as well as overseeing team meetings, delegating task.
- Collaborate with cross- functional teams to address and resolve technical issues, outages, and emergencies in timely manner, minimizing downtime and ensuring business continuity
- Conducted training sessions to educate staff members on new technologies, boosting productivity across departments.
- Enhanced team productivity by introducing agile methodologies, leading to more efficient project completion.
- Stay informed about industry trends and advancements in data center technologies, recommending and implementing improvements to enhance efficiency, scalability, and cost-effectiveness.
Tech Lead
TRIANZ Holdings Private Limited
11.2018 - 11.2020
- Worked as a Tech Lead on ESP Scheduling and Production Support with primary responsibilities of Console, Batch, Scheduling and Data Center Operations
- Responsible for managing and scheduling jobs, resolving production issues, and providing support
- Reduced system downtime with proactive monitoring, timely troubleshooting, and efficient issue resolution and Automations.
Senior System Engineer
ATOS IT Services Private Limited
02.2015 - 11.2017
- Worked as a Senior System Engineer on ESP Scheduling and Production Support with primary responsibilities of Console, Batch, Scheduling, Data Center Operations and the Servers monitoring, patchings
- Responsible for scheduling jobs, resolving production issues, and providing support
System Engineer
IBM India Pvt Ltd
07.2013 - 02.2015
- Worked as a System Engineer on Operations & Scheduling (CA7) with primary responsibilities of Console, Batch, Scheduling and Data Center Operations.
Education
Bachelor of Science - COMPUTERS AND SCIENCE
BHARAT INSTITUTE OF ENGINEERING AND TECHNOLOGY
01.2008 - 05.2012
Skills
MAINFRAMES (ZOS and z/TPF, Sabretalk)
Certification
AZURE Fundamentals
Personal Information
Visa Status: B1
Timeline
AZURE Fundamentals
03-2024
SME/ Tech Lead and Associate Manager.
DXC Technologies
11.2020 - Current
Tech Lead
TRIANZ Holdings Private Limited
11.2018 - 11.2020
Senior System Engineer
ATOS IT Services Private Limited
02.2015 - 11.2017
System Engineer
IBM India Pvt Ltd
07.2013 - 02.2015
Mainframes
10-2012
Bachelor of Science - COMPUTERS AND SCIENCE
BHARAT INSTITUTE OF ENGINEERING AND TECHNOLOGY
01.2008 - 05.2012
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