Balbir Kumar
Shillong
Summary
Secure a responsible career opportunity to fully utilize knowledge knowledge and skill, while making a significant contribution to the success of the organization.
Overview
2
2
years of professional experience
Work History
Business Development Executive
Axis Bank Ltd
SHILLONG
11.2024 - Current
- Role at Axis Bank: CASA,LOANS AND INSURANCE
- Developed relationships with clients to understand their needs.
- Utilized CRM software to track customer interactions and sales opportunities.
- Used cold calling and networking to sell products and services.
- Sourced new sales opportunities through outbound,lead and follow-up.
- Conducted market research to identify customer needs.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Implemented processes for cross-selling products or services based on customer needs.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Resolved customer inquiries and issues promptly to ensure satisfaction levels remained high.
- Managed a portfolio of accounts to achieve long-term success.
- Enhanced product knowledge through continuous learning and professional development activities.
- Communicate effectively with customer to maintain customer satisfaction and loyalty.
- Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
- Scheduled and attended weekly appointments with clients.
- Participated in training sessions to improve product knowledge and sales techniques.
- Cultivated relationships with existing customers to encourage repeat business.
Education
GRADUATION -
BABASAHEB BHIMRAO AMBEDKAR BIHAR UNIVERSITY
Bihar 04.2001 -
12TH -
MEGHALAYA BOARD OF SCHOOL EDUCATION
Meghalaya 04.2001 -
10TH -
MEGHALAYA BOARD OF SCHOOL EDUCATION
Meghalaya 04.2001 -
Skills
- Lead generation
- New business development
- Sales and marketing
- Pipeline development
- Sales performance analysis
- Market research
- Client relationship management
- Cross-selling strategies
- Customer satisfaction
- Customer service
- Performance evaluations
- Goals and performance
- Strategic planning
- Decision-making
- Problem solving
- Adept multitasker
- Effective communication
- Relationship building and management
- Cold calling
Personal Details
- Dob: 06-09-1995
- Gender: Male
- Maritial status: unmarried
- Address: Fire Brigade Headquarter, Nongthymmai, Shillong
Hobbies
- Playing cricket
- Listening music
- Meeting peoples
- Visiting new places
Languages
English, Hindi
First Language
Timeline
Business Development Executive
Axis Bank Ltd
11.2024 - Current
GRADUATION -
BABASAHEB BHIMRAO AMBEDKAR BIHAR UNIVERSITY
04.2001 -
12TH -
MEGHALAYA BOARD OF SCHOOL EDUCATION
04.2001 -
10TH -
MEGHALAYA BOARD OF SCHOOL EDUCATION
04.2001 -