Baldeep Kohli
System Administration Senior Specialist
Amritsar
Summary
Driven Systems Administrator with 12+ years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
System Administrator Senior Specialist
NTT Data
Noida
09.2021 - Current
- Managing cloud operations, implementations, and security.
- Served as subject matter expert on proposed technology purchases.
- Adopted cost-effective, useful solutions to implement into current systems.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Led server infrastructure development, quality assurance, staging and production systems.
- Researched and recommended new technologies and strategies for improving system performance.
- Devised scripts and automation tools to improve system efficiency.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Controlled costs to keep business operating within budget and increase profits.
Systems Integration Specialist
NTT Data
Noida
09.2021 - 09.2022
- Primary escalation resource for incoming incidents be it alerts, or customer created.
- Communicate directly with customers, both technical and non-technical, to troubleshoot and resolve incidents between PACS systems and our instance in real-time.
- Site Implementations and upgradations.
- Looking into Network/VPN tunnel related Queries as well as first point of contact and involving the Core Network Team if necessary.
- Analyze ticket dumps and other available data and draw inferences to improve operations.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Diagnosed and executed resolution for application and server issues.
- Implemented and maintained virtual private networks.
System Admin Senior Analyst
NTT Data
Noida
11.2015 - 09.2020
- Provide first contact support for our application within the UCA to ensure successful transmission of clinical exam data between various DICOM devices and proper escalation of cases to next level support if necessary.
- Work within a fast-paced geographically dispersed team providing 24/7/365 support.
- Monitoring alerts and notifying clients if necessary or resolving the issues/alerts on our side of the VNA to provide seamless services to our customers.
System Administrator
Spice Digital Ltd.
Mohali
01.2011 - 11.2015
- L2/L3 support
- Responsible for Linux and Storage Administration.
- OS migration from Windows to RHEL of approx. 80% of production servers across the organization.
- Looking after daily IT operations and implementing best practice to ensure proper call closer as per SLA;
- Management of around 300+ Linux and Windows server across datacenters.
- Generating RCA report after reviewing the hardware or operating system issues.
- Accountable for implementing changes approved by management & change management team
- Liaising with vendors for support and troubleshooting of issues.
- Maintaining maximum uptime of all servers running across operators by resolving all raised tickets as per defined SLA
- Implementation of new hardware like servers and storages in new as well as existing sites.
- Infrastructure/Asset Management for RO offices across India as well as client’s site
- Invoice verification and uptime management for ISP bandwidths like MPLS, P2P and Internet
- Providing 24*7/365 support for any server hardware or OS related issues
- Implementing security policies on servers running on Linux and windows
Education
Bachelors in Commerce - Commerce
Panjab University
Chandigarh 07.2007 - 05.2010
Skills
Technical Support
Timeline
System Administrator Senior Specialist
NTT Data
09.2021 - Current
Systems Integration Specialist
NTT Data
09.2021 - 09.2022
System Admin Senior Analyst
NTT Data
11.2015 - 09.2020
System Administrator
Spice Digital Ltd.
01.2011 - 11.2015
Bachelors in Commerce - Commerce
Panjab University
07.2007 - 05.2010
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