Summary
Overview
Work History
Education
Skills
PROFESSIONAL SKILLS
Language
Disclaimer
Timeline
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BALRAJ J

Bangalore

Summary

Dynamic Senior Executive with proven expertise at Infosys BPM Limited in order management and invoicing processes. Recognized for exceptional problem-solving abilities and effective communication, achieving multiple awards for performance. Proficient in SAP, I excel in driving team success and enhancing client satisfaction through strategic oversight and innovative solutions.

Overview

8
8
years of professional experience

Work History

Senior Executive

Infosys BPM Limited
Bangalore
03.2024 - Current
  • Handling first-level transactions and maintaining targets. Ensuring all queries with clients have worked on many tools with efficiency by maintaining proper SLAs.
  • Analyzing and documenting business process and requirements.
  • Working with different internal and global teams spanning different time zones
  • Creating agreement setup for the billing of invoices through SAP or SAP GUI for the customers.
  • I was processing end to end invoicing, including debit, credit and all other maintenance request as per the customer requirement and additionally i was handling the escalations cases which were escalated towards the team and provided a positive solution to resolve the escalations.
  • I was handling the SME tasks and supporting the team to clear the daily volumes.
  • I got 3 spot award as best performer and ramp awards for for being good team player.

Senior Associate

Wipro Limited
Bangalore
03.2022 - 03.2024
  • Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
  • Resolved customer inquiries in a timely manner while adhering to service level agreements.
  • Provided direction and guidance to junior associates on complex tasks.
  • Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
  • Performed accounting or financial analysis.
  • Creating part numbers for products, Invoice verification, and procurement of materials in SAP
  • Placing the purchase order based on the agreement by validating the price, a n d payment terms.
  • Creating Amendments of contracts, Project agreements, and Sub Agreements.

Internship Training in Audit and Accounting

08.2020 - 10.2020
  • Internal auditing, ITR returns, examines financial statements for accuracy etc.

Internship Training In Audit Office

Audit Office
06.2018 - 07.2018
  • Entry of bills, receipts, payments, ledger in the tally and preparing statement.
  • For audit report and tax payment.

Industrial Training

12.2017 - 03.2018
  • To computerize the functions in the company like entry of receipts and payments.
  • And creating statements etc.

Education

MBA -

New Horizon College of Engineering
12.2021

B.com -

Sri Ramakrishna Mission Vidyalaya College Of Arts And Science
12.2019

PUC -

Krupanidhi College
12.2016

10th -

New Mother Therza
12.2014

Skills

  • Project management
  • Invoicing processes
  • SAP proficiency
  • Service level agreements
  • Problem solving
  • Effective communication
  • Executive-level support
  • Problem-solving abilities
  • Microsoft Word

PROFESSIONAL SKILLS

  • SAP NetWeaver Business Client (NWBC), COSMIC TOOL, VLOOKUP, HLOOKUP, PowerPoint, SAP GUI

Language

English
First Language
English
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Hindi
Elementary (A2)
A2
Tamil
Advanced (C1)
C1

Disclaimer

I solemnly declare that all the above information is correct to the best of my knowledge and belief.

Timeline

Senior Executive

Infosys BPM Limited
03.2024 - Current

Senior Associate

Wipro Limited
03.2022 - 03.2024

Internship Training in Audit and Accounting

08.2020 - 10.2020

Internship Training In Audit Office

Audit Office
06.2018 - 07.2018

Industrial Training

12.2017 - 03.2018

MBA -

New Horizon College of Engineering

B.com -

Sri Ramakrishna Mission Vidyalaya College Of Arts And Science

PUC -

Krupanidhi College

10th -

New Mother Therza

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