Balraj Singh
Kurukshetra
Summary
Dynamic Cluster Manager at Domino's Pizza with expertise in budget management and performance evaluation. Successfully drove sales through innovative marketing strategies and enhanced employee effectiveness via targeted training. Proven ability to engage customers and optimize financial performance, ensuring quality standards and operational excellence across multiple locations.
Overview
5
5
years of professional experience
Work History
Cluster Manager
Domino's Pizza
Jaipur
03.2024 - Current
- Conducted regular meetings with staff to review progress, discuss challenges and identify areas for improvement.
- Monitored and evaluated performance of team members to ensure quality standards were met.
- Provided guidance and support to staff on operational procedures, policies and processes.
- Coordinated marketing and promotional efforts to drive customer footfall and increase sales.
- Conducted regular performance evaluations, providing feedback and coaching to store managers.
- Managed cluster budget, optimizing expenses to improve overall financial performance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Restaurant Manager
Domino's Pizza
PANCHKULA
02.2020 - 02.2024
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Optimized profits by controlling food, beverage and labor costs.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Education
BBA -
SHRIDHAR UNIVERSITY
Pilani, Rajasthan08-2013
Skills
- Budget management
- Performance evaluation
- Employee training
- Sales strategies
- Marketing coordination
- Customer engagement
Accomplishments
- Achieved the Prestigious ROLEX Award on August 2023
- Recognized as the Best GDM of North 2 for FY 2022-2023
- Consistently received A+ Outstanding grades in my last three appraisals
Timeline
Cluster Manager
Domino's Pizza
03.2024 - Current
Restaurant Manager
Domino's Pizza
02.2020 - 02.2024
BBA -
SHRIDHAR UNIVERSITY
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