Avinash Magare
Thane Mumbai
Summary
Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Seasoned Cluster Manager with background in leading cross-functional teams to meet organizational goals. Notable strengths include strategic planning, performance optimization, and relationship management. Demonstrated success in streamlining operations and contributing to revenue growth through insightful leadership. Possess strong communication skills and ability to foster collaborative work environment.
Overview
10
10
years of professional experience
Work History
Cluster Manager
Zepto
Mumbai
12.2024 - 03.2025
- Implemented operational improvements to enhance efficiency and customer satisfaction.
- Conducted regular performance evaluations, providing feedback and coaching to store managers.
- Managed budgets for the cluster, ensuring financial targets were achieved within agreed timelines.
- Assessed customer feedback data from surveys and used it to inform decision-making in relation to service delivery improvements.
- Implemented strategies to improve productivity, efficiency and quality of service delivery in the cluster.
- Monitored and evaluated performance of team members to ensure quality standards were met.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conducted regular meetings with staff to review progress, discuss challenges and identify areas for improvement.
- Collaborated closely with other departments or clusters on projects that require coordination across multiple teams.
- Created and managed budgets for travel, training, and team-building activities.
- Resolved conflicts between staff members or customers quickly while maintaining a professional attitude.
Cluster Manager
Stanza Living
Vadodara
07.2024 - 12.2024
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Developed and implemented strategic plans to achieve sales and profitability targets across the cluster.
- Led recruitment, training, and development initiatives to build high-performing teams.
- Negotiated contracts and agreements with vendors to secure favorable terms.
- Managed inventory levels across the cluster, reducing stockouts and overstock situations.
- Scheduled equipment repairs and resolved complex operational issues across multiple shop sites.
- Provided guidance and support to staff on operational procedures, policies and processes.
- Implemented quality control measures to uphold company standards.
- Fostered strong relationships with key stakeholders, including suppliers and community leaders.
- Collaborated with the HR department to address staffing and employee relations issues.
- Conducted regular performance evaluations, providing feedback and coaching to store managers.
- Managed budgets for the cluster, ensuring financial targets were achieved within agreed timelines.
- Implemented strategies to improve productivity, efficiency and quality of service delivery in the cluster.
- Monitored and evaluated performance of team members to ensure quality standards were met.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Assigned work and monitored performance of project personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Operations Manager
GMR Hospitality
Hyderabad
05.2024 - 07.2024
- Formed and sustained strategic relationships with clients.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Implemented successful business strategies to increase revenue and target new markets.
- Structured HR consulting services to support clients during organizational developments and changes.
- Performed cost analysis for various projects to determine budget requirements.
- Presented performance and productivity reports to supervisors.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Motivated and evaluated personnel for performance improvement and goal achievement.
NSO Manager West Region
Third Wave Coffee
Mumbai
02.2022 - 04.2024
- Directed recruitment, hiring, and training of new staff members.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Established processes to ensure efficient workflow throughout the organization.
- Developed and implemented strategic plans to achieve company objectives.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed market trends and competitor activity to inform business strategy.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Analyzed business performance data and forecasted business results for upper management.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
Operations Manager
Pest Shileds India Pvt Ltd
Mumbai
11.2020 - 01.2022
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Responded to information requests from superiors, providing specific documentation.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Planned delivery routing, team workflows, and promotional initiatives.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Restaurant General Manager
Burger King
Mumbai
01.2015 - 03.2020
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Performed administrative tasks such as payroll processing and accounts receivable management.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Oversaw food preparation, production and presentation according to quality standards.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Resolved customer complaints in a professional manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided direction, guidance and motivation to team members.
- Conducted regular meetings with staff members to discuss operational issues.
- Maintained accurate inventories of food, supplies and equipment.
Education
BBA - Retail Operations
National Institute of Technical Management Studies
Nagpur 07-2018
HSC -
Arts Commerce And Science College Dharangaon
Jalgaon Maharashtra Skills
- Strategic planning
- Inventory management
- Contract negotiation
- Team leadership
- Quality control
- Customer service
- Employee training
- Operational efficiency
- Budget management
- Compliance management
- Performance assessment
- Problem solving
- Workforce scheduling
- Effective communication
- Continuous improvement
- Staff management
- Managing operations and efficiency
- Project management
- Adaptability and flexibility
- Operations management
Languages
Marathi
First Language
Hindi
Proficient (C2)
C2
English
Advanced (C1)
C1
Gujarati
Beginner (A1)
A1
Timeline
Cluster Manager
Zepto
12.2024 - 03.2025
Cluster Manager
Stanza Living
07.2024 - 12.2024
Operations Manager
GMR Hospitality
05.2024 - 07.2024
NSO Manager West Region
Third Wave Coffee
02.2022 - 04.2024
Operations Manager
Pest Shileds India Pvt Ltd
11.2020 - 01.2022
Restaurant General Manager
Burger King
01.2015 - 03.2020
BBA - Retail Operations
National Institute of Technical Management Studies
HSC -
Arts Commerce And Science College Dharangaon