Customer Support Associate
Tech Mahindra
Noida
05.2022 - 07.2022
- Provided technical support to customers via phone, email and chat.
- Assisted with training new team members on customer service procedures and policies.
- Maintained records of customer interactions and transactions.
- Created detailed reports for escalated customer cases.
- Resolved customer inquiries in a timely manner.
- Assisted customers with product installation and setup.
- Ensured compliance with applicable regulations regarding privacy and security.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
