PRIYA NASKAR
Bangalore
Summary
Result- Focused and proactive in planning day to day operations and solving service issues. Offers advanced abilities in tackling issues impacting team and business success. Excels at managing team and personal time to consistently exceed expectations.
Overview
1
1
year of professional experience
Work History
Virtual Relationship Manager
Axis Bank
12.2022 - 04.2024
- Company Overview: Payroll - Teleperformance
- I am primarily responsible for dealing with customers who have taken overdraft facility from bank
- I am managing a portfolio of 1200 self employed customers
- Beforehand, I use to connect with the branch RM, ASM, and operations team via emails and calls to renew accounts, recover interest, and recover missed payments and NPA recovery
- Additionally, my monthly goal is to sell insurance products such as health and life insurance, NPS, NOA, and home loans and auto loan disbursement
- Achieved service time and Quality Targets
- Collaborated with staff to formulate budgets and improve department revenue
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels
- Planned and executed new strategies to increase sales
- Enhanced working relationships by participating in team-building activities
- Thrived in fast-paced environment with energy and enthusiasm
- Built and maintained courteous and effective working relationships
- Maximised customer engagement and satisfaction by delivering excellent customer service
- Diffused challenging situations using conflict management techniques
- Payroll - Teleperformance
Education
Master of business administration - finance
Pondicherry University DDE
03.2025
Bachelor of Business Administration -
Maulana Abul Kalam Azad University of Technology
01.2023
Skills
- Communication skills
- Computer proficiency
- Time management
- Persuasive skills
- Accuracy with efficiency
- Sales strategy
- Sales execution
- Lead generation
- Prospecting
- Customer relationship management
- Key account management
- Market research
- Market analysis
- Sales forecasting
- Relationship management
Languages
- English
- Hindi
- Bengali
Personal Information
Date of Birth: 10/12/01
Location
Kolkata, West Bengal, 700152, Bangalore, Karnataka, 560066
Timeline
Virtual Relationship Manager
Axis Bank
12.2022 - 04.2024
Master of business administration - finance
Pondicherry University DDE
Bachelor of Business Administration -
Maulana Abul Kalam Azad University of Technology
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