Barani Konar
Mumbai
Summary
Dedicated and reliable customer service professional with over 2 years of experience in providing exceptional support in fast-paced environments. Skilled in handling customer inquiries, resolving issues, and ensuring customer satisfaction. Demonstrates strong communication, problem-solving, and multitasking abilities. Proven track record of maintaining positive customer relationships and contributing to team success. Quick learner with a positive attitude, seeking to leverage expertise to enhance customer experiences and contribute to organizational growth.
Overview
2
2
years of professional experience
Work History
Customer Expert Officer
SYX Services Pvt. Ltd.
Mumbai, Maharashtra
07.2023 - 12.2024
- Respond to customer inquiries and resolve their issues via email, phone, or chat.
- Collaborate with other departments, such as shipping and billing, to ensure timely and accurate order fulfillment.
- Maintain accurate records of customer interactions and transactions. Identify and escalate complex issues to senior representatives or supervisors.
- Meet and exceed customer satisfaction goals, and performance metrics. Resolving billing issues and ensuring retention.
Customer Expert Officer
Teleperformance Global Services Pvt. LTD
Mumbai
05.2022 - 01.2023
- Answer customer inquiries and provide customers with account information.
- Performing account transactions including accepting loan applications, opening accounts, and processing transfers, withdrawals and deposits.
- Maintain service standards for quality customer service, turnaround time, accuracy and follow-up.
- Authorize service fee refunds within company guidelines.
Education
Bachelor Degree of Commerce - Accounting And Finance
Vivek College Of Commerce, Goregaon
Mumbai01-2022
Skills
- MS Office , MS PowerPoint, MS Word
- Attention to detail, Creativity, Time Management , Work Ethics
- De-escalation techniques
Languages
Tamil
Native language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Marathi
Intermediate (B1)
B1
Affiliations
- NSS volunteer for the year 2017-18 and NSS Leader for the Year 2018-19 Completed 240 Hours and one special Residential Camp.
- A part of Student Leadership Program and completed 8 weeks of mentoring students of Shree Samarth Vidhyalaya School.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Customer Expert Officer
SYX Services Pvt. Ltd.
07.2023 - 12.2024
Customer Expert Officer
Teleperformance Global Services Pvt. LTD
05.2022 - 01.2023
Bachelor Degree of Commerce - Accounting And Finance
Vivek College Of Commerce, Goregaon
Similar Profiles
Azharuddin ShaikhAzharuddin Shaikh
Online Billing Lead (Team Leader), Order to Cash at SYX Services Private LimitedOnline Billing Lead (Team Leader), Order to Cash at SYX Services Private Limited
SNEHA SSNEHA S
HR Recruiting Associate at Accenture Services Pvt Ltd- On rolls of V5 Global Services Pvt Ltd. 04th Sep 2023 to till dateHR Recruiting Associate at Accenture Services Pvt Ltd- On rolls of V5 Global Services Pvt Ltd. 04th Sep 2023 to till date
Swathika V VSwathika V V
Senior Analyst I Data Engineering at DXC Technology ( EIT Services India Pvt., Ltd., formerly known as HP Global Soft Pvt., Ltd, ChennaiSenior Analyst I Data Engineering at DXC Technology ( EIT Services India Pvt., Ltd., formerly known as HP Global Soft Pvt., Ltd, Chennai