Barkha Kukase
Senior Relationship Manager
Mumbai
Summary
Specializing in Travel , Education and Banking Industry and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. Pursuing new professional challenges with a growth-oriented company.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Senior Manager
Axis Bank
10.2023 - Current
- Primary point of contact for client queries.
- Cultivate and manage high-net-worth client relationships.
- Provide tailored financial solutions.
- Identify and acquire high-net-worth clients.
- Exceed sales targets through cross-selling.
- Collaborate for client-centric solutions.
- Ensure regulatory compliance.
- Streamline client servicing processes.
Manager at Cuemath
Cuemath
04.2021 - 08.2023
- Successfully launched and executed a pilot program with the CEO, scaling from 0-1 to 1-60 and achieving a lead to paid conversion rate increase from 1.5% to 10%
- Consistently surpassed profit targets by 1.5-2X through the implementation of innovative marketing strategies
- Led long-range planning initiatives, consistently exceeding sales targets
- Actively monitor key performance metrics of the sales team, identify challenges, and create solutions.
Team Leader at Whitehat jr
Whitehat jr
06.2020 - 04.2021
- Rapidly promoted within 4 months for outstanding achievements, driving revenue growth by 1.5X month on month, resulting in a nearly 3.5X overall increase
- Implemented effective strategies leading to a remarkable 22% increase in team productivity
- Provided comprehensive training and support to team members, fostering continuous growth and development, resulting in improved performance and results
- Successfully led and managed a team of 20+ employees, driving a notable 32% increase in sales conversion rate
- Demonstrated strong leadership skills in achieving sales targets and maximizing performance
- Fostered motivation and high employee engagement.
Assistant Manager at Island group
Island group
09.2019 - 06.2020
- Led product and contracting efforts, ensuring a diverse and competitive travel offering
- Designed customized itineraries and established collaborative relationships with suppliers to secure competitive pricing
- Successfully negotiated favorable terms and achieved competitive pricing through strategic supplier relationships.
Senior Executive at Cox & Kings
Cox & Kings
07.2018 - 09.2019
- Managed product and contracting from new and existing suppliers, exceeding profit goals
- Handled product management, contracting, and coordinated with the sales team
- Cultivated and maintained relationships with existing suppliers, securing the best deals for clients.
International Travel Consultant at Rainbow Trade Fair Tours
Rainbow Trade Fair Tours
06.2017 - 07.2018
- Generated sales revenue by effectively promoting trade fair packages to new and existing customers
- Developed and executed strategies, leveraging marketing, promotions, and special offers to exceed sales targets with a 35% conversion rate
- Coordinated travel arrangements, ensuring seamless logistics for trade fair clients.
Trainee at Airports Authority of India (AAI)
Airports Authority of India (AAI)
04.2016 - 06.2016
- Collaborated closely with Indigo, Air India, and Jet Airways Airlines to ensure on-time flight departures and customer satisfaction
- Responded to customer inquiries and resolved complaints promptly
- Demonstrated extensive knowledge of ground handling and safety measures.
Internship Trainee at Thomas Cook
Thomas Cook
02.2016 - 03.2016
- Provided customer support and resolved tour issues
- Assisted travelers with their travel and leisure packages
- Conducted email marketing campaigns to update customers about promotions and offers
- Designed personalized travel itineraries for clients.
Education
MBA/PGDM (Tourism) -
International Institute of Professional Studies, Indore
Indore 07.2015 - 05.2017
B.Com (Computer Application) -
Career College, Bhopal
Bhopal 07.2011 - 06.2014
Skills
LeadershipInterpersonal SkillsOrganizational DevelopmentCustomer ServiceNegotiationProblem SolvingConflict Management
Cross-Functional Communication
Timeline
Senior Manager
Axis Bank
10.2023 - Current
Manager at Cuemath
Cuemath
04.2021 - 08.2023
Team Leader at Whitehat jr
Whitehat jr
06.2020 - 04.2021
Assistant Manager at Island group
Island group
09.2019 - 06.2020
Senior Executive at Cox & Kings
Cox & Kings
07.2018 - 09.2019
International Travel Consultant at Rainbow Trade Fair Tours
Rainbow Trade Fair Tours
06.2017 - 07.2018
Trainee at Airports Authority of India (AAI)
Airports Authority of India (AAI)
04.2016 - 06.2016
Internship Trainee at Thomas Cook
Thomas Cook
02.2016 - 03.2016
MBA/PGDM (Tourism) -
International Institute of Professional Studies, Indore
07.2015 - 05.2017
B.Com (Computer Application) -
Career College, Bhopal
07.2011 - 06.2014