Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Barnali Gogoi

Sales| Marketing| B2C
Nogaon

Summary

Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.

Overview

8
8
years of professional experience
2
2
years of post-secondary education
3
3
Languages

Work History

Unit Sales Manager

Akash Hyundai
Nogaon
12.2006 - 12.2009
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Targeted and prospected for new business through telemarketing, individual creativity and innovation.
  • Used vendor expertise to deliver educational content to sales team.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Established and cultivated solid business relationships with new or existing customers.
  • Met with clients, delivering presentations and educating on product and service features and offerings.
  • Researched competitors' activities and products to uncover new trends

Customer Support Manager

Airtel
Guwahati
01.2004 - 12.2006
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Collaborated with accounting department to review, update and improve financial processes to achieve revenue goals.
  • Liaised with IT department to report technical issues and formulate trouble-shooting procedures.
  • Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
  • Identified process enhancements to reduce inconsistencies and drive improvements to support ongoing company success.
  • Monitored employee performance to identify areas for improvement and additional training needs.
  • Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
  • Handled complex and sensitive client relations and quality control issues to minimize negative impact to business direction.

Customer Service Associate

Aircel
Guwahati
01.2003 - 12.2004
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered basic technical support for clients on wide range of company products.

Education

Bachelor of Science - Information Technology

Visva Bharati University West Bengal
Assam
06.2003 - 06.2005

Skills

  • Coaching and mentoring
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Interests

  • Travelling, Reading

Timeline

Unit Sales Manager

Akash Hyundai
12.2006 - 12.2009

Customer Support Manager

Airtel
01.2004 - 12.2006

Bachelor of Science - Information Technology

Visva Bharati University West Bengal
06.2003 - 06.2005

Customer Service Associate

Aircel
01.2003 - 12.2004

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Barnali GogoiSales| Marketing| B2C