Basant Jha
Gurugram
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Manager of Operations and Project
Netscribes Data & insights Pvt Ltd
Gurugram
04.2023 - Current
- Scheduled meetings between internal teams and external stakeholders when necessary.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Mitigated business risks by working closely with staff members and assessing performance.
- Integrated technology to increase efficiency and real-time accountability of operational tasks.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Formed and sustained strategic relationships with clients.
- Managed day-to-day operations while ensuring high levels of client satisfaction were met at all times.
- Planned and completed group projects, working smoothly with others.
Assistant Manager
Netscribes India Pvt Ltd
Gurugram
04.2019 - 04.2023
- Manage SLA
- Client handling
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored new employees, evaluated training programs and reported progress to supervisors.
- Created reports outlining progress towards key objectives such as increased productivity or reduced costs.
- Coordinated meetings with clients and negotiated contract terms.
- Assisted in problem solving when issues arose during production or delivery cycles.
- Monitored progress by establishing plans, budgets and measuring results.
- Recruited qualified candidates to bolster department operations and increase productivity.
- Delegated work to staff, setting priorities and goals.
- Participated in meetings with senior executives regarding project updates or strategic planning initiatives.
- Formed and sustained strategic relationships with clients.
- Ensured that quality control standards were met by monitoring performance against established goals.
- Reviewed employee performance regularly providing feedback to help them reach full potential.
- Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
Team Lead/Sr. Associate
Netscribes India Pvt Ltd
Gurugram
04.2017 - 04.2019
- Implemented strategies to take advantage of new opportunities.
- Analyzed data from various sources to identify trends or patterns in customer behavior.
- Completed daily quality assurance duties to provide feedback for improvements.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Documented production levels and materials used to keep management informed.
- Delegated tasks appropriately according to individual skill sets.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated daily tasks to team members to optimize group productivity.
Associate
Netscribes India Pvt Ltd
Gurgram
08.2015 - 04.2017
- Compliance Specialist, Insurance verification, Risk Management
- Analyzing the cases and set the task approve or reject as per the requirements
- Provide appropriate resolution to the suppliers to get compliance
- Participating in group to shape the risk initiative
Education
B.Com (Hons) - Commerce
MDU
Gurugram04-2016
Skills
- Performance Improvement
- Data Management
- Employee Development
- Department Oversight
- Quality Assurance
- Revenue Generation
- Data Analysis
- KPI Tracking
- Goal Setting
- Staff Hiring
- Management Team Building
- Employee Reviews
- Staff Management
- Operations Management
- Team Leadership
- Process Improvements
Accomplishments
- SPOT winner in Netscribes for quality
Languages
Hindi
First Language
English
Proficient (C2)
C2
Nepali
Upper Intermediate (B2)
B2
Maithli
Proficient (C2)
C2
Affiliations
- Playing Cricket
- Swiming
Timeline
Manager of Operations and Project
Netscribes Data & insights Pvt Ltd
04.2023 - Current
Assistant Manager
Netscribes India Pvt Ltd
04.2019 - 04.2023
Team Lead/Sr. Associate
Netscribes India Pvt Ltd
04.2017 - 04.2019
Associate
Netscribes India Pvt Ltd
08.2015 - 04.2017
B.Com (Hons) - Commerce
MDU
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