Forward-thinking content marketing manager and client servicing professional with over 11 years of experience in the digital content industry. Expert in balancing team performance, customer service targets, and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
13
13
years of professional experience
Work History
Manager M2
Integrated Marketing Solutions, Netscribes Data & Insights Pvt Ltd
Kolkata
11.2017 - Current
As Manager M2
Supported in the creation of proposals for pre-sales tasks
Established a vendor ecosystem: Managing vendors for content and design support.
Suggested innovative approaches to improve the overall quality of existing content assets.
Collaborated with finance, legal, sales and quality management teams (QMS) to successfully address project and vendor issues.
As Manager M1
Generated innovative ideas for engaging readers through interactive content formats
Developing and nurturing close relationships with clients to comprehend their unique needs led to the renewal of several accounts
Managed a diverse team of writers, editors, freelancers and project managers, offering necessary guidance and feedback
Developed business continuity plans, managed resource allocation and exceeded expectations
Assessed team members' skill sets and assigned tasks accordingly for optimal efficiency.
Conducted CRM training sessions.
As Assistant Manager
Created engaging and informative content for a range of marketing collateral including blog posts, whitepapers, case studies, and brochures.
Collaborated with design teams to produce complementary visuals for written content
Effectively managed and maintained strategic relationships with clients, including TCS, HCLTech, L&T Technologies, Upstox, and more as project manager
Developed multiple high-quality content assets such as whitepapers, thought leadership blog posts, infographics, success stories,and brochures.
Senior Content Writer
Grandtrine Entertainment Pvt. Ltd
Kolkata
02.2017 - 10.2017
Managed social media engagements (social post copies, collaborated with designers for social media creatives)
Developed gaming content for online gaming sites.
Senior Content Writer
Ruprr Internet Private Limited
07.2016 - 12.2016
Worked as an in-house writer for promoting the company's website via various marketing engagements
Developed content for websites, blogs and social media platforms.
Freelance Content Writer
Infocom Network Limited (tradeindia.com)
04.2016 - 07.2016
Researched and wrote original content for client websites
Proofread and revised articles before submitting them to clients.
Manager – Research and Content
AICL Communications Limited
Kolkata
01.2016 - 04.2016
Gathered information for annual reports through face to face client meetings
Developed first drafts for the editor's review for annual reports.
Voice UI (content /script)
One97 Communication Limited (Paytm)
Kolkata
09.2014 - 12.2015
Served as an in-house content developer and scriptwriter, contributing to a range of marketing engagements at One97 Communication and Paytm.
Copy Editor
Rockstand Digital Pvt. Ltd
New Delhi
05.2014 - 07.2014
Created document summaries as needed for internal use or external distribution
Detected and corrected errors in spelling, punctuation, and syntax through proofreading
Developed story or content ideas with a focus on reader or audience appeal
Enhanced copy readability through preparation, rewriting, and editing
Executed planning of contents aligning with publication guidelines and editorial standards.
Content Writer & Proof Reader
Tradeindia.com (Infocom Network Limited)
New Delhi
01.2013 - 05.2014
Crafted website content for various clients
Created SEO optimized content for product catalogs
Developed keyword-rich SEO articles to promote brand awareness and improve organic search rankings.
Proofread written material to eliminate grammar, punctuation, and spelling errors prior to uploading on CMS
Content Writer
Brainwork Technologies
New Delhi
09.2012 - 12.2012
Created content for websites, blogs and social media accounts to increase visibility and engagement.
Updated existing content regularly to ensure accuracy of information presented online.
Edited existing content to ensure accuracy, clarity, readability and consistency with company standards.
Internship - Trainee Copywriter
Saatchi & Saatchi Pvt.Ltd
Gurgaon
05.2012 - 07.2012
Executed scratch card campaign for Tuborg beer brand.
Provided support to existing staff on various tasks and duties.
Worked alongside senior team members to learn related job tasks and roles.
Maintained positive working relationship with fellow staff and management.
Intership - Junior Reporter/Writer
Positive Interactive Pvt. Ltd
Gurgaon
10.2011 - 12.2011
Prepared detailed reports on stories for the editor's review
''Silent voices'' - the other side of Gurgaon, was published under my byline.
Freelancer
Various Clients
Successfully collaborated with clients across a wide range of sectors like health, IT, digital marketing, real estate, mobile VAS and mainstream advertising.
Education
Post-Graduation - M.A. in Mass Communication
Guru Jambheswar University
Hisar, Haryana
01.2013
B.A. - English Honours
Asutosh College, University of Calcutta
Kolkata
01.2011
Senior Secondary Examination (I.S.C.) -
GD Birla Centre for Education
Kolkata
01.2008
Secondary Examination (I.C.S.E.) -
Lycee
Kolkata
01.2006
Skills
Marketing
Operations Management
Team Leadership
Verbal and Written Communication
Performance Evaluations
Time Management
Customer Relationship Management (CRM)
Complex Problem-Solving
Project Management
Account Management
Customer Satisfaction
Languages Known
English (UK and US)
Hindi
Bengali
First Love - Cricket
Played as a regular second division player at various tournaments organized by the Cricket Association of Bengal (CAB)
Granted a scholarship from Steel Authority of India Limited (SAIL) for demonstrating excellence in cricket and was inducted in the company cricket team
Represented school in various athletic meets
Creative Expression - Film Making
Making short films (directed and edited 2 short films and a documentary)
Directed/edited a short film that was selected and screened at Future Institute of Engineering and Management, Kolkata.
Listening to music
Writing short stories
Creating life quotation posts (I have a Facebook page named Left Unsaid)
Timeline
Manager M2
Integrated Marketing Solutions, Netscribes Data & Insights Pvt Ltd
11.2017 - Current
Senior Content Writer
Grandtrine Entertainment Pvt. Ltd
02.2017 - 10.2017
Senior Content Writer
Ruprr Internet Private Limited
07.2016 - 12.2016
Freelance Content Writer
Infocom Network Limited (tradeindia.com)
04.2016 - 07.2016
Manager – Research and Content
AICL Communications Limited
01.2016 - 04.2016
Voice UI (content /script)
One97 Communication Limited (Paytm)
09.2014 - 12.2015
Copy Editor
Rockstand Digital Pvt. Ltd
05.2014 - 07.2014
Content Writer & Proof Reader
Tradeindia.com (Infocom Network Limited)
01.2013 - 05.2014
Content Writer
Brainwork Technologies
09.2012 - 12.2012
Internship - Trainee Copywriter
Saatchi & Saatchi Pvt.Ltd
05.2012 - 07.2012
Intership - Junior Reporter/Writer
Positive Interactive Pvt. Ltd
10.2011 - 12.2011
Freelancer
Various Clients
Post-Graduation - M.A. in Mass Communication
Guru Jambheswar University
B.A. - English Honours
Asutosh College, University of Calcutta
Senior Secondary Examination (I.S.C.) -
GD Birla Centre for Education
Secondary Examination (I.C.S.E.) -
Lycee
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