Basant Singh
Gurgaon,HR
Summary
Experienced Operator with expertise in logistics, skilled at strategizing and executing impactful initiatives to drive business growth and improve operational efficiency. Proven track record of creating an inclusive work environment that promotes open communication and knowledge sharing. Seeking opportunities with a forward-thinking organization that values continuous development and embraces a growth mindset.
Overview
10
10
years of professional experience
Work History
Senior Manager
Freight Tiger
07.2024 - Current
- Successfully managed the 2x trip volume alongside a 22% reduction in costs and headcount, driven by optimized agent workflows by incorporating DILO and TMS and improving agent productivity.
- Process re-engineering, including redefining the maker/checker framework for payouts (CT as maker, Finance as checker) and eliminating an intermediary approval stage (AP), yielded a 33% reduction in advance payout TAT (from 6 to 4 hours).
- Enhanced Operational efficiency and customer service by implementing a 24/7 Control Tower. 3-shift operation facilitated round-the-clock vehicle tracking, which ensured rapid response to in-transit issues and proactive communication of potential delays to LSPs.
- CX Metric Scorecard was created for delivering world-class customer experience which facilitated performance tracking, identified areas requiring attention, and drove improvement initiatives.
- Teams were restructured into sub-functions, shifts, and regions to enhance role clarity and improve operational efficiency.
- Implemented metrics-based performance evaluation system (CT scorecard, Payments and Revenue Ops Scorecard) to ensure fair and transparent assessments of team members.
- Transformed POD collections operations as supply lead collection agent to generate 2,000 supply leads monthly.
- Established dedicated escalations and vendor desk team to streamline trip-related issues and enhance overall FO experience and ensured 90% escalation resolutions adhered to within 48 hours.
Senior Manger
Delhivery
01.2022 - 06.2024
- Implemented DILO, optimizing team sizes and reducing associated costs.
- Transformed FM operations into a revenue-generating unit, securing ad hoc orders worth 3.6 Crores and generating 50,000 supply leads.
- Established a dedicated escalations team to streamline trip-related issues, enhancing supply and tracking team efficiency.
- Managed FTL operations across all stages, overseeing 20,000 orders monthly.
- Redesigned mid-mile tracking processes, achieving a 25% headcount reduction without compromising service levels.
- Elevated on-time arrival rates from 62% to 80% and on-time loading from 75% to 85%
General Manager
Youngman Group (YIPL and YMIPL)
06.2021 - 01.2022
- Reengineered factory layout and revised stacking processes to maximize production space.
- Overhauled packing methods, significantly lowering consignment damage rates.
- Enhanced production efficiency from 50% to 70% through cycle time study and workflow optimization.
- Optimized freight costs and transit times by adopting aggregator platforms for dispatch processes.
- Achieved lean inventory by reducing unmoving stock from 4 crore to 1.86 crore.
- Played a pivotal role in restructuring factory layout and reducing consignment damage percentage from 5% to 1%.
National Operations Manager
Youngman Group (YIPL and YMIPL)
08.2019 - 06.2021
- Doubled the company's presence in India from 8 to 16 locations.
- Halved logistic costs and transit times by implementing a fixed vehicle model.
- Spearheaded the digital transformation of dispatch and pickup processes.
- Launched an Onsite Experience store and maintained 100% receiving quality with 90% on-time delivery.
Senior Area Manager
Supr Daily
02.2019 - 07.2019
- Ensured high customer satisfaction with 93% on-time delivery and minimal complaints.
- Directed team onboarding and training, and led expansion efforts across new hubs.
- Managed a complex supply chain for early morning deliveries, overseeing 6000+ orders daily.
- Launched 4 new hubs within 2 months, effectively handling 6000+ daily orders.
Branch Manager
Rivigo Services Private Limited
03.2018 - 02.2019
- Oversaw operations and service quality improvements across Punjab and J&K.
- Developed and mentored a team aligned with organizational goals and business partners.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Elevated key performance metrics (SDD, CPM, APN, LPA) and achieved 100% pickup adherence.
Assistant Manager (Area Operations)
Blue Dart Express Limited
07.2016 - 03.2018
- Managed operations and service standards across multiple offices.
- Led a junior management team to enhance customer experience and operational performance.
- Improved first day strike rate from 65% to over 90% within 3 months.
Management Trainee- Operations
Blue Dart Express Limited
07.2015 - 07.2016
- Conducted research projects aimed at optimizing delivery processes and identifying new service locations.
- Contributed to the strategic expansion of mobile delivery services and process optimization.
Education
PGDM - Marketing And Operations
Lal Bahadur Shastri Institute of Management
New Delhi, India03-2015
B. Tech. - Ceramic Engineering
College of Engineering And Technology
Bikaner, India06-2012
Skills
- Problem-Solving
- Teamwork
- Performance Focused
- Adaptability
- Effective Communication
- Cost Reduction
- Operational Excellence
- Strategic Planning
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Senior Manager
Freight Tiger
07.2024 - Current
Senior Manger
Delhivery
01.2022 - 06.2024
General Manager
Youngman Group (YIPL and YMIPL)
06.2021 - 01.2022
National Operations Manager
Youngman Group (YIPL and YMIPL)
08.2019 - 06.2021
Senior Area Manager
Supr Daily
02.2019 - 07.2019
Branch Manager
Rivigo Services Private Limited
03.2018 - 02.2019
Assistant Manager (Area Operations)
Blue Dart Express Limited
07.2016 - 03.2018
Management Trainee- Operations
Blue Dart Express Limited
07.2015 - 07.2016
PGDM - Marketing And Operations
Lal Bahadur Shastri Institute of Management
B. Tech. - Ceramic Engineering
College of Engineering And Technology
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