BASANTI ROUT
Quality Analyst
Balasore,OR
Summary
Dynamic Senior Quality Analyst with a proven track record at TECH MAHINDRA Pvt. Ltd., excelling in call audits and report analysis. Known for sincere dedication and punctuality, I leverage my analytical skills to enhance customer satisfaction and drive quality improvements. Adaptable and hard-working, I thrive in diverse environments.
Overview
11
11
years of professional experience
Work History
Senior Quality analysis
RELIANCE PPM Services Ltd.
04.2021 - 12.2024
- Call audit, report sharing, RCA, Briefing session attend, TL Connect and review with respective team.
SR Quality
TECH MAHINDRA Pvt.Ltd.
06.2017 - 07.2020
- Call audit, Repeat call analysis, report sharing, TNPS call Analysis and Report publish.
CCE In Service recovery desk
TECH MAHINDRA Pvt.Ltd.
11.2015 - 06.2017
- Data entry, Data verification, and calling to customer satisfaction.
Customer care Executive
Pace setter Business Pvt.Ltd
10.2013 - 08.2015
- CCE in Vodafone (Credit& &collection postpaid campaign/MNP retention) out bound process.
Education
+3Arts -
PURI JAGANATH UNIVERCITY
01.2015
Higher Secondary -
CHSE Odisha
01.2010
Secondary -
Board of Secondary Education
01.2007
Skills
- Sincere
- Hard Working
- Self-confidence
- Punctuality
- Adjusting with any types of environment
Languages
- English
- Hindi
- Odia
- Bengali
Hobbies and Interests
- Internet surfing
- Listening Songs
Disclaimer
I hereby declare that the above-mentioned statements are true to the best of my knowledge and belief.
Mobile Numbers
- 78903992421
- 7980223349
Personal Information
- Father's Name: Bijay Kumar Rout
- Date of Birth: 06/13/90
- Gender: Female
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Timeline
Senior Quality analysis
RELIANCE PPM Services Ltd.
04.2021 - 12.2024
SR Quality
TECH MAHINDRA Pvt.Ltd.
06.2017 - 07.2020
CCE In Service recovery desk
TECH MAHINDRA Pvt.Ltd.
11.2015 - 06.2017
Customer care Executive
Pace setter Business Pvt.Ltd
10.2013 - 08.2015
+3Arts -
PURI JAGANATH UNIVERCITY
Higher Secondary -
CHSE Odisha
Secondary -
Board of Secondary Education