Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Disclaimer
Mobile Numbers
Personal Information
Timeline
Generic
BASANTI ROUT

BASANTI ROUT

Quality Analyst
Balasore,OR

Summary

Dynamic Senior Quality Analyst with a proven track record at TECH MAHINDRA Pvt. Ltd., excelling in call audits and report analysis. Known for sincere dedication and punctuality, I leverage my analytical skills to enhance customer satisfaction and drive quality improvements. Adaptable and hard-working, I thrive in diverse environments.

Overview

11
11
years of professional experience

Work History

Senior Quality analysis

RELIANCE PPM Services Ltd.
04.2021 - 12.2024
  • Call audit, report sharing, RCA, Briefing session attend, TL Connect and review with respective team.

SR Quality

TECH MAHINDRA Pvt.Ltd.
06.2017 - 07.2020
  • Call audit, Repeat call analysis, report sharing, TNPS call Analysis and Report publish.

CCE In Service recovery desk

TECH MAHINDRA Pvt.Ltd.
11.2015 - 06.2017
  • Data entry, Data verification, and calling to customer satisfaction.

Customer care Executive

Pace setter Business Pvt.Ltd
10.2013 - 08.2015
  • CCE in Vodafone (Credit& &collection postpaid campaign/MNP retention) out bound process.

Education

+3Arts -

PURI JAGANATH UNIVERCITY
01.2015

Higher Secondary -

CHSE Odisha
01.2010

Secondary -

Board of Secondary Education
01.2007

Skills

  • Sincere
  • Hard Working
  • Self-confidence
  • Punctuality
  • Adjusting with any types of environment

Languages

  • English
  • Hindi
  • Odia
  • Bengali

Hobbies and Interests

  • Internet surfing
  • Listening Songs

Disclaimer

I hereby declare that the above-mentioned statements are true to the best of my knowledge and belief.

Mobile Numbers

  • 78903992421
  • 7980223349

Personal Information

  • Father's Name: Bijay Kumar Rout
  • Date of Birth: 06/13/90
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married
  • Religion: Hindu

Timeline

Senior Quality analysis

RELIANCE PPM Services Ltd.
04.2021 - 12.2024

SR Quality

TECH MAHINDRA Pvt.Ltd.
06.2017 - 07.2020

CCE In Service recovery desk

TECH MAHINDRA Pvt.Ltd.
11.2015 - 06.2017

Customer care Executive

Pace setter Business Pvt.Ltd
10.2013 - 08.2015

+3Arts -

PURI JAGANATH UNIVERCITY

Higher Secondary -

CHSE Odisha

Secondary -

Board of Secondary Education
BASANTI ROUTQuality Analyst