Basavraj Fatate
Pune
Summary
Results-driven IT Support Specialist with over 4 years of experience in technical troubleshooting, service desk operations, and customer support. Adept at diagnosing and resolving hardware, software, and network-related issues while ensuring seamless IT service management.
Overview
5
5
years of professional experience
Work History
Administrator
Wipro Technologies
02.2024 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Worked on ticketing tool ServiceNow.
- Worked on Active Directory.
- Engaged in user support interactions via telephone, chat and email platforms.
- Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
Case Processing Executive
AM InfoWeb Pvt. Ltd.
04.2022 - 05.2023
- Resolving or troubleshooting system issues for the employees.
- Remote desktop assistance for end users.
- Hardware and software diagnostics.
- Trained and supported new team members, maintaining a culture of collaboration.
- Helping clients get the required information from the concerned party for upcoming court trials.
Senior Associate
WNS Global Services
12.2019 - 04.2022
- Resolving customer issues regarding travel bookings.
- Connecting with all types of courts to verify the required information.
Education
Bachelor of Computer Engineering -
Savitribai Phule Pune University
Pune, India08.2021
Skills
- Technical Troubleshooting
- Help Desk Support
- Remote Desktop Assistance
- Ticketing Systems
- Customer Communication
Hobbies and Interests
A very sports-enthusiastic person.
Timeline
Administrator
Wipro Technologies
02.2024 - Current
Case Processing Executive
AM InfoWeb Pvt. Ltd.
04.2022 - 05.2023
Senior Associate
WNS Global Services
12.2019 - 04.2022
Bachelor of Computer Engineering -
Savitribai Phule Pune University
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