Basavraj Patil

Managing various GHRS functions across India and global geos, handling background verification processes, which include Sutherland and client requirements across all levels of employees. Handling exit processes for separated employees' full and final settlements. Managing the superannuation process for Indian employees. Responsible for GHRS vendor management. Handling internal, external clients, risk, infosec, and ISO audits.

• Implemented new technologies to streamline operations, reduce costs, and improve customer service.
• Initiated new projects that resulted in increased productivity across all departments.
• Created monthly reports for senior management summarizing operational performance metrics.
• Reviewed contracts before signing them on behalf of the organization.
• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
• Established and monitored KPIs to evaluate performance and identify areas for improvement.

Worked on projects for salary and designation benchmarking, gender pay equity, and diversity representation. Identify and recommend areas for process improvement, and perform system testing. Responsible for HR program rollouts companywide, and responding to questions or issues. Track and measure the team's performance for HR cases logged, their response times, and survey results.

• Manage internal and external audits.
• MIS reports
• headcount analysis
• Absenteeism trends and exit interview analysis.
• Implementation of HR policies in coordination with different verticals.
• Informing and educating employees about policy changes and their impact.
• Worked on projects to migrate HR Shared Services from multiple locations to one location.
• Prepared and implemented standard work processes.
• Managed onboarding and offboarding activities.
• Managed records retention.
• Managed background verification activities and coordinated with vendors and HRBPs.
• Updated and maintained employee details in the HRMS system (WFA).
• Manpower sourcing through walk-ins, job fairs, placement consultants, campus recruitments, and internal referrals.
• HR vendor management.
• HR integration post-acquisition.

• Developed MIS reports to track customer service performance and identify areas for improvement.
• Created dashboards and visualizations to present data insights in an easy-to-understand format.
• Implemented automated processes to streamline daily operations and reduce manual workloads.

• CRM & Commercial Executive
• Drove customer escalations to resolution by engaging directly with clients.
• Addressed customer questions and concerns regarding products and services.
• Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.