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Hi, I’m
ABDUL BASIT MIR
Delhi
Summary
Functional consultant with nearly 7 years of expertise in Microsoft Dynamics 365 Navision/Business Central. Proven track record in delivering high-quality support and system configurations for global projects. Aiming to drive process improvements and enhance system efficiency in a growth-oriented organization.
Skills
- Navision
- Business central
- Aptean
- IBM Watsonxai
- Microsoft Copilot
- ServiceNow
- Windows
- Linux
- MS Office Suite
- CCNA
- SPSS
- Problem solving
- Time management
- Leadership
- Effective communication
- Active listening
Work History
IBMNoida
Functional Consultant
02.2023 - Current
Job overview
- Tailored Microsoft Dynamics NAV configurations to align with business requirements
- Managed and resolved functional issues and errors within the system
- Collaborated with developers to design and implement system enhancements
- Facilitated effective communication with stakeholders and external partners
- Delivered end-user support for Royal Canin team, resolving issues to enhance user experience
- Key Achievements:
- Successfully resolved over 1700 support tickets, including 400+ critical P1 and P2 issues, reducing average resolution time by 35%
- Provided global support to more than 80 countries, earning recognition from over 10 country teams
- Received multiple managerial awards for exceptional performance and dedication.
All E Technologies
Functional Consultant
07.2021 - 02.2023
Job overview
- Configured Microsoft Dynamics 365 Navision\Business Central to align with client business requirements
- Analyzed client business processes to configure applications that meet specific needs
- Completed end-to-end BC Online Implementation for leading companies in the US and India
- Provided consulting services for new implementations and support projects
- Facilitated communication with clients to effectively resolve software issues
- Created functional designs, test cases, and documented results
- Trained end-users to maximize system usability
- (4 implementations)
Decathlon Sports India Pvt. Ltd
Marketing Intern
01.2019 - 03.2019
Job overview
- Assisted in developing marketing strategies for sports equipment promotions.
- Analyzed consumer buying motives at Decathlon to identify key insights for marketing strategies.
- Conducted market research to identify trends in consumer preferences.
- Collaborated with team members to create engaging social media content.
Rooman Technologies
Network Support Engineer
03.2015 - 03.2016
Education
School of Business Studies, CUKSrinagar
Master of Business Administration from Finance and Marketing
12-2019
Govt. Degree CollegeBemina, Srinagar
Bachelor of Commerce
05-2015
Certification
- Microsoft Dynamics 365 Business Central Functional Consultant (MB-800), Microsoft, 06/01/24 - 06/01/25
- Credential ID: 1799-1664 IBM Consulting Way, IBM, 05/01/23
- Certificate in Networking, CCNA, Basics of Cloud Computing & Virtualization, Rooman Technologies, 03/01/15
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Urdu
Proficient (C2)
C2
Disclaimer
I hereby solemnly declare that the above furnished particulars are true to the best of my knowledge and belief.
Overview
11
years of professional experience
1
Certificate