Kanchan
New Delhi
Summary
Experienced Functional Consultant with 6+ years of experience in Microsoft Dynamics NAV and Business Central, including 2 years of expertise in LS Central. Demonstrated success in improving operational efficiency, delivering end-user support, and leading successful implementations. Strong functional knowledge across Finance, Sales, Procurement, Manufacturing, and Retail modules.
Overview
6
6
years of professional experience
Work History
Functional Consultant
Trident Information Systems Pvt. Ltd.
03.2024 - Current
- Provided functional support for ongoing projects by resolving user-reported issues and managing support tickets to enhance user experience.
- Work on change requests (CRs) based on client-shared requirements, ensuring effective communication between technical teams and business users.
- Participate in functional testing and validation of system changes before deployment.
- Collaborated with cross-functional teams to address client issues and deliver timely resolutions.
- Coordinated tasks in migration project to ensure timely completion and alignment with project goals.
- Deliver user support and minor troubleshooting in LS Central, with basic knowledge of its retail functionalities.
Functional Consultant
Inoday Consultancy Services Pvt. Ltd.
01.2022 - 02.2024
- Collaborated with clients to gather requirements, developing process flow diagrams that mapped business needs to system capabilities.
- Contributed to end-to-end implementation across core modules: Finance, Production, Purchase, Sales, and Manufacturing.
- Conducted comprehensive business needs assessments to align IT systems with organizational goals.
- Defined functional requirements and performed detailed system analysis and design.
- Facilitated communication between technical developers and business users, ensuring clarity of scope and successful solution delivery.
- Acted as a trusted advisor to clients, guiding them on best practices for IT systems to meet business objectives.
- Created and executed test cases to validate system configurations and customizations.
- Led user acceptance testing (UAT) and integration testing in accordance with implementation plans.
- Delivered training sessions to super users and key stakeholders on Microsoft Dynamics NAV/Business Central, enhancing their proficiency in system use.
- Maintained strong understanding of both client business processes and expected ERP outcomes.
- (Noida)
Functional Consultant
Krizzan Consulting Private Ltd
10.2019 - 01.2022
- Implemented project using Microsoft Dynamics Navision, completing manufacturing, purchasing, and financial management modules to enhance operational efficiency.
- Conducted user acceptance testing and integration testing for IT solutions as per implementation plan, ensuring alignment with project requirements.
- Streamlined organizational processes, contributing to improved workflow and team collaboration.
- Provided assistance to end users by resolving technical issues and answering questions.
- (Faridabad)
Education
Master of Computer Application -
IGNOU
01-2018
Bachelor of Computer Application -
IGNOU
01-2016
Skills
- Business Analysis
- User Manual
- User Support
- End User Training
- MS Office (Excel, Word, PPT)
- Microsoft Dynamics NAV (2013, 2016)
- Business Central
- MS Navision Dynamics 2013, 2016, Business Central, LS Central
- MS Office
Personal Information
Date of Birth: 03/23/96
Languages
- English, Full proficiency
- Hindi, Full proficiency
Timeline
Functional Consultant
Trident Information Systems Pvt. Ltd.
03.2024 - Current
Functional Consultant
Inoday Consultancy Services Pvt. Ltd.
01.2022 - 02.2024
Functional Consultant
Krizzan Consulting Private Ltd
10.2019 - 01.2022
Master of Computer Application -
IGNOU
Bachelor of Computer Application -
IGNOU