BAVITHRAN M

Key Achievements

• Increased regional market share by 125%, driving significant business expansion and strengthening market presence.
• Developed and implemented operational strategies to enhance regional performance and increase market share.
• Achieved a 40% growth in sales and generated an additional ₹1.11 crore in revenue through strategic sales planning and market development initiatives.
• Drove EV sales growth through market development, territory expansion, customer acquisition, and data-driven sales strategies, identifying new business opportunities and improving conversion across underperforming markets.
• Led and mentored cross-functional sales and operations teams, improving productivity, collaboration, and overall business performance.
• Implemented data-driven sales and operational strategies to identify growth opportunities, optimize performance, and enhance customer satisfaction.
• Strengthened customer experience by optimizing manpower allocation, streamlining service operations, and eliminating service backlogs.
• Built a high-performance culture through coaching, regular performance reviews, and employee development, resulting in improved engagement, and reduced attrition.
• Planned and executed local marketing and brand activation initiatives to improve brand visibility, customer acquisition, and community engagement.
• Collaborated with cross-functional stakeholders to drive operational excellence, improve service delivery, and achieve business targets consistently.

• Leading operations for a large delivery fleet, managing delivery partners, and operational performance.
• Managed a fleet of over 5,000 delivery partners, ensuring seamless daily operations and optimal partner engagement.
• Led a 20-member team across two core functions: ground operations and partner onboarding, driving operational excellence.
• Maintained and improved key operational KPIs, including login growth, partner churn, engagement rates, and fraud metrics.
• Oversaw critical city-level performance indicators, such as order volumes and operational hours, ensuring day-to-day efficiency.
• Developed onboarding projections aligned with business growth, enabling efficient resource and hiring planning.
• Scaled core operational processes across partner onboarding, training, quality assurance, fraud control, and payment cycles.
• Revamped and optimized the delivery partner training program, leading to measurable improvements in retention and performance.
• Coordinated successful events that promoted brand awareness while increasing community engagement within target demographic segments.

• Managed logistics operations for delivery partner fleet to enhance service efficiency
• Built and managed a high-performing fleet of 1,500+ delivery partners, ensuring seamless order fulfillment, logistics coordination, and customer satisfaction
• Partnered with senior management to implement strategic initiatives and identify opportunities to scale operations efficiently
• Oversaw delivery partner allocation across service areas, resolving disputes and strikes to maintain a healthy and productive work environment
• Led field training and performance audits to maintain delivery excellence and ensure direct accountability at the individual level
• Conducted weekly on-ground engagement with over 40% of the delivery fleet, enabling root cause analysis and resolution of operational issues
• Reduced voluntary attrition and absconding rates through targeted engagement activities, improving overall fleet stability

• Managed sales operations at experience centers focused on enhancing customer experience and sales performance.
• Successfully onboarded and trained over 12 experience centers across Tamil Nadu.
• Streamlined the order-to-delivery process, reducing fulfillment time, and improving customer satisfaction.
• Conducted monthly performance reviews with store managers to assess sales trends, inventory, and promotional effectiveness.
• Designed KPI reports for the executives to track sales, and ensure target achievement.
• Improved sales coverage and identified market potential to penetrate the market in underperforming territories.

• Handled operations focusing on performance metrics and test ride management
• Collation of daily reports & creating management dashboards for day-to-day performance
• Ensured the LSQ Lead closure, Task follow up & Order ID updation
• Coordinated with ASM/City Leads for pending follow-ups & Task status to convert sales
• Allocated, assigned, re-assigned, rescheduled, and handled cancellations of Test Rides to the BCs & EC Executives
• Handled the Regional Test Rides & LSQ operations
• Tracked & monitored the Management Dashboards & competition sales

• Supervised fleet operations ensuring smooth coordination and timely deliveries
• Coordinated responsibilities with team members & other departments
• Achieved agreed upon targets & outcomes within the TAT
• Established and maintained positive business & customer relationships
• Oversaw daily operations & forecasting next day availability
• Maintained SLA & smooth operations

• Supervised logistics operation focused on delivery timelines and onboarding processes
• Identified external factors affecting metrics & sorted issues to maintain smooth & consistent operations
• Performed telephonic & in-person interviews with candidates
• Onboarded, trained & created IDs for LM Delivery
• Ensured LM Delivery on the TAT of 29 minutes, achieving 91% TAT
• Maintained SLA & smooth operations
• Handled asset distribution & stock maintenance

• Managed recruitment processes and operational support for staffing needs
• Synced up with client companies to determine staffing needs
• Conducted recruitment through field, references, and various drives
• Performed in-person and phone interviews with candidates and administered appropriate assessments
• Ensured smooth onboarding of candidates