Summary
Skills
Certification
Work History
Accomplishments
Education
Overview
Generic

Soni Ghosh

Noida

Summary

Results-driven IT Project Manager with a proven track record at Tech Mahindra Ltd., excelling in Agile methodologies and operations management. Adept at enhancing project efficiency through automation and strategic resource allocation, while fostering team collaboration and leadership. Recognized for delivering impactful project outcomes and optimizing processes to meet organizational goals.

Skills

  • Project Management
  • Project Management Office (PMO)
  • Analytical Thinking Skills
  • Operations Management
  • People management
  • Leadership skills
  • Agile methodologies
  • Project development
  • Software testing

Certification

  • Agile Certified Practitioner, 2025
  • Certified Project Management Professional, License ID 3802362
  • ITIL Foundation V4, 01/01/2023

Work History

IT Project Manager

Tech Mahindra Ltd.
Noida
01.2023 - Current
  • Updated project plans based on changing objectives, specifications, and staff availability.
  • Focused on project monitoring and management by developing forecasts and tracking expenses.
  • Communicated regularly with stakeholders about project objectives, scope changes, timeline updates, resource allocation adjustments.
  • Identified opportunities for automation within existing processes in order to improve efficiency.
  • Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
  • Outlined work plans, assessed resources and determined timelines for projects.
  • Assessed vendor capabilities prior to selection based on cost analysis data points such as price quotes and service level agreements.
  • Conducted meetings with team members to discuss project goals and objectives as well as assign tasks and responsibilities accordingly.
  • Collaborated closely with other departments in order to ensure timely resolution of any conflicts or problems encountered during the course of the project.

PMO - Operations

Tech Mahindra Ltd.
02.2019 - 01.2023
  • Responsible as a liaison between departments to facilitate communication and streamline product development
  • Produced weekly progress reports for management on project development
  • Provide deadlines and projections for project launches and development
  • Allocated resources and assigned tasks to workers
  • Worked effectively in team environments to make the workplace more productive.

Group Manager - Operations

Accenture Solutions Pvt. Ltd.
02.2017 - 05.2018
  • Maintaining FCR and C-Sat for the process by regular optimization
  • Coaching and developing representatives
  • Mentoring them, providing feedback
  • Arranging refreshers & providing training if required
  • Drive weekly, monthly, and quarterly business reviews to discuss program highlights, challenges, action plans, commitment, and asks

Assistant Manager

Medi Assist India Pvt Ltd
02.2016 - 02.2017
  • Managing the entire financial accounts for the client claims, enrolments and rebates
  • Hire and train staff or help make hiring decisions
  • Weekly reviews with vendors and operations for maintaining the Quality Standards

Team Leader - Operations

iYogi Technical Services Pvt. Ltd
03.2010 - 12.2015
  • Directly responsible for meeting the process performance goals by managing Team

Accomplishments

  • Honored to receive the Best Performance Award, a recognition that reflects dedication, teamwork, and consistent effort
  • Achieved top-tier 'X' rating in annual performance appraisals for consecutive years, reflecting sustained excellence and goal alignment

Education

Bachelor of Arts - Economics

Sunrise University
Rajasthan

SSC - Intermediate

M.P.R Jr. Intermediate College
Andhra University

Overview

15
15
years of professional experience
1
1
Certificate
Soni Ghosh