Beena CM

Results-driven IT professional with over 13 years of experience, including a decade focused on application development using Java. Proficient in Core Java, JDBC, XML, and SQL, with a strong understanding of the Telecom Billing Domain and extensive knowledge of SECAB formats. Recognized for exceptional problem-solving abilities and a commitment to resolving production issues based on priority and criticality. Dedicated team player with strong organizational skills, adept at managing multiple projects while maintaining a positive attitude and meeting deadlines. Eager to embrace new challenges that foster professional growth.

• Allocating the work as per the priority (SLA days)
• Assigning of the ticket based on the severity to the respective team member in this way engaging the employee to ensure that all the work item pending is address on time.
• Ramped up New colleagues into their respective roles.
• Responsible for the delivery of Data Capture services to meet the SLA from process standpoint on daily basis by coordinating with team members.
• Involved in gathering the requirements from the clients about their convenience using the Portal application.
• Mapping according to industry standard formats like SECABS/ NGN & custom formats by use of java coding & RDBMS.
• Collecting & documenting customer's business requirements by investigating, resolving through detailed analysis and communicating the same to the Team from process standpoint.
• Merging code developed by other team members and integrating it in the perforce.