Bejjam Lakshman Roy

Summary

Dynamic Hub Operations Manager at Delhivery Ltd, recognized for enhancing shipment processing efficiency by 27% through innovative process optimization. Proven leader in logistics management and team development, with strong crisis management skills. Successfully mentored students as an Independent Educator, achieving a 100% success rate in critical exams.

Overview

years of professional experience

Work History

Hub Operations Manager

Delhivery Ltd

08.2024 - Current

Spearheaded daily operations of a high-volume logistics hub, managing inbound, sortation, and outbound logistics.
Supervised a team of 9 team leads, 24 executives, and 90+ ground staff, ensuring SLA compliance and seamless shift operations.
Analyzed KPIs such as TAT, MIS accuracy, and delay trends to implement continuous improvement initiatives.
Collaborated with linehaul, last-mile, and warehouse teams to optimize freight movement and dispatch timelines.
Ensured compliance with safety, process, and quality standards.
Increased shipment processing efficiency by 27% through lean process redesign.
Reduced delivery delays by 70% through route optimization and workflow automation.
Managed seasonal spikes (e.g., Big Billion Day, Summer Peak) with zero escalations and 100% fulfillment accuracy.

Independent Educator

Self-employed

01.2020 - 12.2023

Delivered personalized education to school-level students post-COVID-19, fostering conceptual learning, and emotional well-being.
Developed custom lesson plans, employed digital tools for remote tutoring, and mentored students for academic excellence.
I achieved a 100% success rate in the AP board exam and JEE exam for the students whom I have mentored.
Developed lesson plans tailored to diverse student needs and learning styles.
Facilitated engaging classroom discussions to enhance student participation and understanding.
Implemented innovative teaching methods to improve knowledge retention among students.

Education

Bachelor of Technology (B.Tech) - Mechanical Engineering

National Institute of Technology

Durgapur

04.2020

Skills

MS Excel
Word
PowerPoint
Photoshop
Procreate
KPI analysis
Process optimization

Compliance assurance
Logistics management
Team leadership
Crisis management
Problem solving
Effective communication

Languages

Telugu, Native Fluency
Hindi, Native Fluency
English, Near-native Fluency

Awards

Republic Day Guest, 2020, Honored by MHRD as one of the top 100 students nationally; invited to view the Republic Day Parade as a guest of the Prime Minister.

Projects

Final Year Project, 2019-2020, Static and thermal analysis of a 4-stroke engine piston using ANSYS, benchmarking Hero Splendor Pro specifications. RINL Vizag, 05/01/19 - 06/30/19, Internship covering raw material procurement, manufacturing workflows, and industrial safety. Team ROBOCON, 2018-2019, Led design of a 4-legged robot; secured 24th place in Phase-1 of ROBOCON Nationals. Team NDORS, NIT Durgapur, 2018-2019, Designed and manufactured an all-terrain vehicle for BAJA SAE India; secured 4th place among IITs and NITs. CITD Hyderabad, 2018, Roll cage design and simulation using CATIA and ANSYS; hands-on CNC machining and prototyping.

Leadership And Extracurriculars

Unit Leader, NSS NIT Durgapur, 2019-2020, Led social impact events, medical camps, and awareness campaigns for underserved communities.
Event Manager, NSS, 2017-2020, Organized large-scale events promoting civic responsibility and youth engagement in community service.

Timeline