Belliappa K K
Senior Analyst - ANZ
Bengaluru,KA
Summary
Capable Senior Analyst with proven history of enhancing backend operations. Proficient in best practices, employee motivation to boost productivity and job performance. Well-coordinated in addressing problems, investigating root causes and implementing successful resolutions.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Senior Analyst
ANZ India Karnataka
Bangalore, Karnataka
03.2019 - Current
- Maintained client-facing relationships through Emails and Calls, improving customer satisfaction.
- Automated existing manual processes, improving collection of key information by 95%.
- Provided Training to new employees and managed their workflow.
- Daily and Monthly productivity and utilization reports shared on daily and weekly basis.
- Managed escalations and multiple processes and resolved issues with minimal support.
Customer Support Officer
HSBC Electronic Data processing pvt ltd
Bangalore, India, India
06.2015 - 01.2019
- Resolved payment issues and other account queries, improved operations and provided exceptional client support.
- Maintained excellent attendance record, consistently arriving to work on time.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Managed 80 chats daily with minimum escalations and helped team with queries.
Process Associate
HP | India
Bangalore, Karnataka
12.2012 - 06.2014
- Processed invoices of various markets including Poland, Swiss, Great Britain, France and Italy
- Achieved targets consistently with 98% accuracy and with zero errors
- Managed quality check of team members and assigned work to team
- Conducted training and change management processes to improve operations.
Education
Bachelor of Commerce - Commerce
KLE College
Bangalore 06.2007 - 06.2011
MBA - Finance
Gems B School
Bangalore 04.2001 -
Skills
Knowledge of business operations
Client management
Great Analytical and Problem Solving
Technical understanding
Strong interpersonal and communication skills
Excellent time management skills
Accomplishments
- Awarded best employee of the month for May and June 2020
- Spot Award for the month of December 2020
- Part of the best team award for the quarter Jun - Sep 2020.
Timeline
Senior Analyst
ANZ India Karnataka
03.2019 - Current
Customer Support Officer
HSBC Electronic Data processing pvt ltd
06.2015 - 01.2019
Process Associate
HP | India
12.2012 - 06.2014
Bachelor of Commerce - Commerce
KLE College
06.2007 - 06.2011
MBA - Finance
Gems B School
04.2001 -