BENCY KOSHY
Senior Operations Manager
Bangalore
Summary
Senior Healthcare Operations Manager with 10+ years of international-standard experience leading multi-site clinical operations, improving service efficiency, and managing large multidisciplinary teams. Strong background in hospital operations, patient services, financial performance, quality assurance, and strategic partnerships. Experienced across specialty clinics, home healthcare, and community health programs. Adept at optimizing workflows, improving patient experience, and ensuring clinical compliance aligned with US, UK, UAE, and European healthcare standards.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
6
6
Languages
Core Competencies
- Multi-Site Operations Management
- Hospital & Clinical Administration
- Strategic Planning & Execution
- Cross-Functional Team Leadership
- Financial Management (EBITDA, MIS, P&L)
- Quality, Safety & Regulatory Compliance
- Patient Experience & Service Excellence
- Corporate & Referral Partnerships
- Healthcare Marketing & Business Development
- Process Optimization & Lean Operations
Work History
Cluster Operations Manager-Healthcare
Dr. Mohan’s Diabetes Speciality Centre Pvt Ltd
Bangalore
11.2023 - Current
- Oversee outpatient department (OPD) operations, delivering seamless patient services for over 2,5000 individuals
- Manage a multidisciplinary team including doctors, pharmacists, dieticians, nursing professionals, and phlebotomists
- Develop and execute corporate and referral marketing strategies to enhance patient engagement and brand visibility
- Drive operational improvements, ensuring compliance with healthcare standards and optimizing resource utilization
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Operations Manager-Healthcare
India Home Health Care Pvt Ltd
Bangalore
05.2019 - 11.2021
- Directed city-wide healthcare operations, managing a team of 120 healthcare and administrative professionals
- Spearheaded revenue generation and profitability initiatives, achieving key financial targets (EBITDA, MIS, P&L)
- Enhanced service delivery through efficient resource allocation and operational scalability
- Ensured compliance with healthcare regulations, maintaining high standards of patient care and organizational excellence
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Analyzed and reported on key performance metrics to senior management.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Project Manager-Healthcare
U&i Trust – Non-Profit Organization
Bangalore
08.2011 - 03.2017
- Led healthcare initiatives for underserved women, children, and elderly populations
- Managed day-to-day operations and oversaw a team of 25 professionals, including physiotherapists, psychologists, special educators, nursing staff, and associate carers
- Implemented projects focusing on developmental issues in children, vocational training for women, and occupational therapy
- Enhanced community health outcomes through strategic planning and impactful healthcare delivery
- Planned, designed, and scheduled phases for large projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Identified plans and resources required to meet project goals and objectives.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Education
MBA - Strategic Leadership, Healthcare Operations, and Financial Management
Jain University
Bangalore 10 2024 - Current
Master of Science - Clinical Psychology, behavioral analysis, mental health therapies, and psychological assessment
Jain University
Bangalore 07.2022 - 9 2024
Bachelor of Science - Nursing, patient care, healthcare systems, and clinical practices
Rajiv Gandhi University
Bangalore 09.2006 - 3 2011
Skills
Healthcare Operations Management
Websites
Timeline
Cluster Operations Manager-Healthcare
Dr. Mohan’s Diabetes Speciality Centre Pvt Ltd
11.2023 - Current
Master of Science - Clinical Psychology, behavioral analysis, mental health therapies, and psychological assessment
Jain University
07.2022 - 9 2024
Operations Manager-Healthcare
India Home Health Care Pvt Ltd
05.2019 - 11.2021
Project Manager-Healthcare
U&i Trust – Non-Profit Organization
08.2011 - 03.2017
Bachelor of Science - Nursing, patient care, healthcare systems, and clinical practices
Rajiv Gandhi University
09.2006 - 3 2011
MBA - Strategic Leadership, Healthcare Operations, and Financial Management
Jain University
10 2024 - Current
Languages
English
Advanced (C1)
Spanish
Upper intermediate (B2)
Hindi
Advanced (C1)