Hemalatha Ravi
Healthcare Management | Psychology & Counselling Expertise
Chennai
Summary
Accomplished healthcare professional with 16+ years of experience, an MBA in Hospital Management, and an M.Sc. in Psychology, combining strong administrative expertise with a deep understanding of patient care and counselling. Skilled in hospital operations, clinical coordination, and quality management, with certifications in NABH standards, diabetes education, and counselling practices. Recognized for enhancing patient experience, optimizing workflows, and bridging healthcare management with psychological support to deliver holistic, high-quality care.
Overview
27
27
years of professional experience
5
5
Certifications
4
4
Languages
Work History
Senior Executive – Clinical Section
Dr.Mohan Diabetes Specialities Centre Pvt ltd
Chennai
10.2014 - Current
- As a Senior Executive in the Clinical Section at Dr. Mohan’s Diabetes Specialities Centre, I played a pivotal role in overseeing and enhancing the clinical operations to ensure the delivery of exemplary diabetes care.
- Manage day-to-day clinical operations, including patient flow, appointment scheduling, and resource allocation. Developed and optimized workflows to improve efficiency, reduce wait times, and enhance patient satisfaction.
- Contributed to the strategic planning of the clinical section by identifying opportunities for growth, recommending new services or programs, and participating in the development of organizational goals and objectives.
- Coordinated comprehensive patient care plans, working closely with patients to develop individualized treatment strategies. Ensured effective communication between patients and healthcare providers, addressing concerns and facilitating follow-up care.
- Acts as the liaison for the patient and family, working with both administrative and clinical staff from multiple departments to improve the patient's overall experience.
- Responsible for scheduling appointments and coding fee slips of patients. Ensures that all related patient appointments for care are secured in a timely manner and coordinated for patient convenience and addresses and resolves process or administrative issues impeding timely access to care.
- Work closely with Manager and multidisciplinary team to ensure all patients with allocated slot issues are given appointment dates within the time period specified and within the correct clinic specification.
- Responsible for collaborating with physicians and members of the care delivery team to triage, coordinate and consistently manage the patient care experience.
- Also works with patients and families to answer questions, provide emotional support and resolve issues concerning the administrative coordination of their care.
- Respects patients by recognizing their rights; maintaining confidentiality.
- Maintains patient care database by entering new information as it becomes available; verifying findings and reports; backing up data. Maintain patient records confidential and secure.
- Responsible for answering queries on billing, medical services. Handling the procedure of admissions and discharge summary. Handle the tasks of collecting co-payments and verifying insurance coverage.
- Develop plans and standard operating procedures (SOPs) for administration to support changes in service delivery. Manage the implementation of SOPs, admin systems, admin service improvements including new technology for the service.
- Resolve problems, escalating to manager wherever necessary. Implement suitable cross cover arrangements.
Consultant Secretary
Sankara Netharalaya, Chennai
04.1999 - 05.2006
Education
MBA - Healthcare and Hospital Management
Anna University
Chennai01.2011
Master of Science - Psychology
Madras University
Chennai01.2001
Bachelor of Science - Zoology
Meenakshi College of Women
Chennai01.1998
Skills
- Lower typewriting
Certification
NDEP(National Diabetes Educators Programme)
References
Available on request
Timeline
Senior Executive – Clinical Section
Dr.Mohan Diabetes Specialities Centre Pvt ltd
10.2014 - Current
Consultant Secretary
Sankara Netharalaya, Chennai
04.1999 - 05.2006
MBA - Healthcare and Hospital Management
Anna University
Master of Science - Psychology
Madras University
Bachelor of Science - Zoology
Meenakshi College of Women