BENEDICT PRAVEEN Joseph
Chennai
Summary
Aviation and compliance professional with over 9 years of experience in airline ground operations and crew management. Currently an Associate Manager in Compliance at HCL Technologies, specializing in regulatory adherence and operational risk management. Demonstrated expertise in managing crew rosters and ensuring compliance with GACA, IATA, and ICAO regulations. Proven track record in leading responses to operational disruptions and driving initiatives for continuous improvement in crew welfare and efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Associate Manager
HCL Technologies
Chennai
12.2022 - Current
- Lead compliance governance ensuring adherence to aviation and cybersecurity regulations across projects
- Manage team operations focusing on regulatory compliance, risk mitigation, and process improvements
- Coordinate with internal teams, vendors, and stakeholders to maintain operational readiness and compliance integrity
- Drive continuous improvement initiatives to enhance operational efficiency and data accuracy in compliance workflows
- Support audit preparation and documentation to align with regulatory standards.
Ground Handling Agent
Air Arabia
01.2019 - 01.2020
- Managed below-the-wing ground operations including baggage handling, ramp coordination, and turnaround activities
- Supported operational readiness and integration of ground systems during airport startup phases.
Customer Service Team Lead
Qatar Airways
01.2016 - 01.2019
- Supervised ground operations teams, optimizing check-in, boarding, and baggage processes to improve efficiency
- Coordinated with IT and operations teams to ensure system uptime and data protection compliance
- Played a key role in managing operational disruptions and crew coordination during irregular operations.
Customer Service Executive
Jet Airways India Pvt. Ltd
01.2013 - 01.2016
Customer Service Agent
Indigo Airlines
01.2012 - 01.2013
Education
B.E - Aeronautical Engineering
Satyabhama University
Chennai01.2011
Diploma - Mechanical Engineering
Panimalar Polytechnic
Chennai01.2008
Basic Education - General Studies
St. Joseph Anglo Indian HR Sec School
Vepery, Chennai04-2005
Skills
- Crew Scheduling & Duty Management
- Aviation Regulatory Compliance (GACA, IATA, ICAO)
- Flight Duty Time Limitations (FDTL) & Fatigue Risk Management
- Operational Disruption & Incident Management
- Stakeholder Communication & Coordination
- Compliance & Risk Management
- IT Systems Integration & Performance Monitoring
- Process Optimization & Automation
- Team Leadership & Capacity Planning
- Microsoft Office Suite & Crew Management Systems
Additional Information
- Awards , HCL Technologies, 2022: Best Performance Award Qatar Airways, 2018: Best Performance Award Indigo Airlines, 2012: New Buddy Achievement Award
Affiliations
- Beach cleaning activity
- Government schools provide basic education to primary children and spend time with them
- Robotics lab arrangements
- Wash awareness education to the children
Languages
English
Native
Native
Tamil
Proficient (C2)
C2
Malayalam
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Arabic
Intermediate (B1)
B1
Certification
Successfully completed the Project Management Professional (PMP) course, mastering project management frameworks, methodologies, and best practices. Gained expertise in: - Project planning and execution - Risk management and mitigation - Stakeholder engagement and communication - Quality assurance and control
Timeline
Associate Manager
HCL Technologies
12.2022 - Current
Ground Handling Agent
Air Arabia
01.2019 - 01.2020
Customer Service Team Lead
Qatar Airways
01.2016 - 01.2019
Customer Service Executive
Jet Airways India Pvt. Ltd
01.2013 - 01.2016
Customer Service Agent
Indigo Airlines
01.2012 - 01.2013
B.E - Aeronautical Engineering
Satyabhama University
Diploma - Mechanical Engineering
Panimalar Polytechnic
Basic Education - General Studies
St. Joseph Anglo Indian HR Sec School
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