Summary
Overview
Work History
Education
Work Availability
Skills
Playing Guitar
Timeline
Manager
Benovin Samuel

Benovin Samuel

Technical Writer
78/28, Thachi Arunachalam Street, Mylapore, Chennai,Tamil Nadu

Summary

Conventional Technical Writer with outstanding knowledge of editing and writing for Technical publications. Understanding of modern editing software, including Abode Frame Maker and Abode Illustrator. Successful at updating and maintaining technical records.

Overview

4
4
years of post-secondary education
4
4
years of professional experience

Work History

Technical Writer

Newgen Enterprise, Deployed in Daimler plant, Chennai
Chennai, Tamil Nadu
10.2020 - Current
  • Developing the content for Descriptive manuals.
  • Performing the quality checks on received content.
  • Migrating the content into Frame maker.
  • Mapping the files in DBpro.
  • Maintaining quality standards for live contents in ASCENT.

Technical Author

GGS Engineering Services
Chennai, Tamil Nadu
03.2020 - 10.2021
  • Developing Interactive Schematics for Caterpillar products using Abode Illustrator.
  • Creating interactive links and formatting Electrical/Hydraulic schematics for all Caterpillar products, in an easily readable format for the technicians, dealers and customers for troubleshooting CAT Machines & Engines.
  • Communicated with customer representatives for feedback and distribution.

Technical Writer

GGS Information Services
Chennai, Tamil Nadu
07.2018 - 02.2020
  • Creating Shop manuals/Service Bulletin for Daimler Trucks.
  • Technical Writing and Validation of Descriptive module for the Shop manuals.
  • To Mark up & draft the difference and changes in the upcoming Vehicle model using Drawing Sheet, Spec. Sheet, BOM analysis and Engineering Diagram

Customer Service Executive

HCL Technologies Ltd– BPO services
Chennai, Tamil Nadu
06.2017 - 06.2018
  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Follow up to ensure that appropriate actions were taken on customers requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation

Education

B.E - Mechanical Engineering

Thangavelu Engineering College
Chennai
08.2013 - 05.2017

Higher Secondary -

Santhome Higher Secondary School
Chennai
06.2012 - 03.2013

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

Technical Documentation

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Playing Guitar

Like to write a new song based on the situations.

Timeline

Technical Writer

Newgen Enterprise, Deployed in Daimler plant, Chennai
10.2020 - Current

Technical Author

GGS Engineering Services
03.2020 - 10.2021

Technical Writer

GGS Information Services
07.2018 - 02.2020

Customer Service Executive

HCL Technologies Ltd– BPO services
06.2017 - 06.2018

B.E - Mechanical Engineering

Thangavelu Engineering College
08.2013 - 05.2017

Higher Secondary -

Santhome Higher Secondary School
06.2012 - 03.2013
Benovin SamuelTechnical Writer