Benovin Samuel
Technical Writer
78/28, Thachi Arunachalam Street, Mylapore, Chennai,Tamil Nadu
Summary
Conventional Technical Writer with outstanding knowledge of editing and writing for Technical publications. Understanding of modern editing software, including Abode Frame Maker and Abode Illustrator. Successful at updating and maintaining technical records.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Technical Writer
Newgen Enterprise, Deployed in Daimler plant, Chennai
Chennai, Tamil Nadu
10.2020 - Current
- Developing the content for Descriptive manuals.
- Performing the quality checks on received content.
- Migrating the content into Frame maker.
- Mapping the files in DBpro.
- Maintaining quality standards for live contents in ASCENT.
Technical Author
GGS Engineering Services
Chennai, Tamil Nadu
03.2020 - 10.2021
- Developing Interactive Schematics for Caterpillar products using Abode Illustrator.
- Creating interactive links and formatting Electrical/Hydraulic schematics for all Caterpillar products, in an easily readable format for the technicians, dealers and customers for troubleshooting CAT Machines & Engines.
- Communicated with customer representatives for feedback and distribution.
Technical Writer
GGS Information Services
Chennai, Tamil Nadu
07.2018 - 02.2020
- Creating Shop manuals/Service Bulletin for Daimler Trucks.
- Technical Writing and Validation of Descriptive module for the Shop manuals.
- To Mark up & draft the difference and changes in the upcoming Vehicle model using Drawing Sheet, Spec. Sheet, BOM analysis and Engineering Diagram
Customer Service Executive
HCL Technologies Ltd– BPO services
Chennai, Tamil Nadu
06.2017 - 06.2018
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
- Follow up to ensure that appropriate actions were taken on customers requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation
Education
B.E - Mechanical Engineering
Thangavelu Engineering College
Chennai 08.2013 - 05.2017
Higher Secondary -
Santhome Higher Secondary School
Chennai 06.2012 - 03.2013
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Technical Documentation
Abode Frame Maker
Abode Illustrator
MS Office
Coral Draw
Team Center
Public Communication
Playing Guitar
Like to write a new song based on the situations.
Timeline
Technical Writer
Newgen Enterprise, Deployed in Daimler plant, Chennai
10.2020 - Current
Technical Author
GGS Engineering Services
03.2020 - 10.2021
Technical Writer
GGS Information Services
07.2018 - 02.2020
Customer Service Executive
HCL Technologies Ltd– BPO services
06.2017 - 06.2018
B.E - Mechanical Engineering
Thangavelu Engineering College
08.2013 - 05.2017
Higher Secondary -
Santhome Higher Secondary School
06.2012 - 03.2013