BENOY MATHEW

• Led compliance initiatives and ensured adherence to FATF, KYC, and AML standards at HDFC Bank.
• Successfully met account opening targets and enhanced customer satisfaction through effective cross-selling strategies.
• Coordinated complex inter-departmental tasks to support operational efficiency and achieve team objectives.
• Enhanced detection rates and improved prevention strategies through thorough analysis of financial transactions.
• Developed strong relationships with clients and management to support business goals and customer retention.
• Our team consistently meets account opening targets and excels in cross-selling products, demonstrating a steadfast commitment to the bank's objectives and our customers' fiscal success
• My recent tenure has sharpened my ability to navigate complex projects and foster relationships with both management and clientele
• This includes undertaking detailed due diligence and seamlessly executing inter-departmental tasks, vital for sustaining operational excellence
• The skills acquired in these high-stakes settings empower me to contribute effectively to HDFC Bank's vision, while tirelessly pursuing our collective mission of enriching clients' financial journeys

• Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
• Build and maintain relationships with clients and partners
• Supported sales team members to drive growth and development.
• Train and motivate advisors
• Gained market share in new sales performance through aggressive team training.
• Recruit new advisors
• Provide financial advice to customers

• Handled the Business development and marketing and operations for a food vending machine startup Vebloom which was an ambitious project which was aimed at high rise apartments and educational institutions and IT campuses
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Negotiated contracts with vendors and service providers, securing favorable terms.
• Monitored progress by establishing plans, budgets and measuring results.
• Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
• Tracked and replenished inventory to maintain par levels.

• Provide exceptional and world class customer service while working in a high volume, sales environment
• Follow established policies in accordance with the bank and the supervisor's direction
• Perform regulatory and operational checklists for KYC, AML and due diligence while account opening and Re-KYC processes
• Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
• Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
• Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.

• Handled business development and hiring of sub agents and sales of Life insurance and term insurances
• Insurance Specialist handling portfolio customers handling life insurance for Indian diaspora in UAE
• Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
• Maintained high standards of customer service by building relationships with clients.

• Up-selling and Cross selling of Traditional, ULIP, Healthcare Insurance and Endowment policies.
• Developed sales and initiated marketing and promotional activities by selective marketing.
• Managed to maintain a portfolio of INR 7.5 million from client’s policies.
• Earned Certificate of Excellence & Achievement award from the country head for target achievement
• Built and maintained relationships with new and existing clients while providing high level of expertise.

• Worked closely with 2 high performing business units – the specialty chemicals division (IS4IS) & Information Technology division - Global Sources InfoTech (GSIT) on close to $ 1.5 Million projects.
• Represented Nidal Group for Poly Europe B.V for Oil & Gas Pipeline Cleaning solutions in KSA.
• Assisted the vendor registration and raising tenders and BOQ’s for Saudi Aramco & SEC projects.
• Introduced and demonstrated to various clients across East and Central Saudi Arabia:
• 1. People link - integrated communication solutions,
• 2. Security cameras - Security management solutions,
• 3. Vehicle surveillance systems (Black Vue, Korea), Building and Perimeter Access control Systems KABA AG (Germany), ZK-Tech (Korea), FERNS IT – ERP Systems (UK) – hospitality, education and logistics management solutions.

● Handled and assisted in employee reimbursement and corporate Accounts Payable for TIMKEN India Ltd., and Timken Engineering and Research India Ltd.
● SPOC for receiving bills, documents supporting the Accounts Payable team and assisted the Finance team during LR Audit, SOX Audit, Month end book closures.

• Booked and coordinated travel plans for team members.