Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Bexon Pereria

Mumbai
Bexon Pereria

Summary

Strategic Technical Manager possessing 10 years of IT team management and user support. Aiming to leverage advanced knowledge of process improvement development and implementation to add value to the IT team.

Overview

15
years of professional experience

Work History

HCL Tech

Technical Manager
06.2022 - Current

Job overview

  • Liaised between business and technology units to manage delivery schedules for applications.
  • Developed suggestions for technical process improvements to optimize resources.
  • Assisted product owners with prioritization of backlogs.
  • Evaluated customer impact risk, reputation risk and regulatory risk.

HCL TECH

Senior Technical Lead
08.2018 - 06.2022

Job overview

  • Create and manage reports to upper-level management about all aspects of IT Technical Management including SLA’s
  • Provide weekly database status and performance reporting in order to assist the Project lead
  • Managing Audit escalation calls/Tickets on the basis of the Escalation
  • Metrics set
  • Provide regular constructive feedback on performance/development and address poor/mediocre performance on a timely manner
  • Develops key performance indicators (KPIs) and provide regular reporting for management on Desktop Support activities and metrics
  • Create Knowledgebase and Update with the Latest Information as per the Support team information
  • Training the New Hire’s in the Team

Orient Technologies

Desk Executive
08.2016 - 07.2018

Job overview

  • Manage Major incidents, Management of bridge calls with support teams, on-call support application teams and management
  • Interface with leads and managers – work to develop strategic relationships with key partners outside of major incidents
  • Strong working knowledge of tools such as Service NOW, SharePoint
  • Confluence, Microsoft O365

Lester INC

Senior Process Associate
08.2015 - 08.2016

Job overview

  • Provide Remote support to end user clients based Globally.

Sysnet Global Technology

Desktop Engineer
02.2015 - 08.2015

Job overview

  • It is a integrate and facilitate smooth IT processes for corporate

ACE

Technical Support
07.2013 - 10.2014

Job overview

  • Provide Remote support to end user clients based in various Parts of
  • USA and Canada.

Sharon Tech Support

Hardware Engineer
04.2009 - 06.2013

Job overview

  • Tested existing hardware components, recommending necessary upgrades and replacements to meet performance standards.
  • Set up and maintainrf hardware and software test infrastructure.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.

Education

ITIL V4 Foundation
2023

Mumbai University

B.com from Business Administration And Management
2018

IIHT Bangalore

Associate from Cloud Computing
2015

Skills

  • Team collaboration
  • Business Performance Reporting
  • Technical innovation expertise
  • IT staff leadership
  • Helpdesk administration
  • User training
  • Competitive benchmarking
  • Data analysis
  • Strategic planning
  • Technical guidance
  • Helpdesk support
  • Best Practice Design

Timeline

Technical Manager

HCL Tech
06.2022 - Current

Senior Technical Lead

HCL TECH
08.2018 - 06.2022

Desk Executive

Orient Technologies
08.2016 - 07.2018

Senior Process Associate

Lester INC
08.2015 - 08.2016

Desktop Engineer

Sysnet Global Technology
02.2015 - 08.2015

Technical Support

ACE
07.2013 - 10.2014

Hardware Engineer

Sharon Tech Support
04.2009 - 06.2013

ITIL V4 Foundation

Mumbai University

B.com from Business Administration And Management

IIHT Bangalore

Associate from Cloud Computing
Bexon Pereria