Hi, I’m
Bexon Pereria
Mumbai
Summary
Strategic Technical Manager possessing 10 years of IT team management and user support. Aiming to leverage advanced knowledge of process improvement development and implementation to add value to the IT team.
Overview
15
years of professional experience
Work History
HCL Tech
Technical Manager
06.2022 - Current
Job overview
- Liaised between business and technology units to manage delivery schedules for applications.
- Developed suggestions for technical process improvements to optimize resources.
- Assisted product owners with prioritization of backlogs.
- Evaluated customer impact risk, reputation risk and regulatory risk.
HCL TECH
Senior Technical Lead
08.2018 - 06.2022
Job overview
- Create and manage reports to upper-level management about all aspects of IT Technical Management including SLA’s
- Provide weekly database status and performance reporting in order to assist the Project lead
- Managing Audit escalation calls/Tickets on the basis of the Escalation
- Metrics set
- Provide regular constructive feedback on performance/development and address poor/mediocre performance on a timely manner
- Develops key performance indicators (KPIs) and provide regular reporting for management on Desktop Support activities and metrics
- Create Knowledgebase and Update with the Latest Information as per the Support team information
- Training the New Hire’s in the Team
Orient Technologies
Desk Executive
08.2016 - 07.2018
Job overview
- Manage Major incidents, Management of bridge calls with support teams, on-call support application teams and management
- Interface with leads and managers – work to develop strategic relationships with key partners outside of major incidents
- Strong working knowledge of tools such as Service NOW, SharePoint
- Confluence, Microsoft O365
Lester INC
Senior Process Associate
08.2015 - 08.2016
Job overview
- Provide Remote support to end user clients based Globally.
Sysnet Global Technology
Desktop Engineer
02.2015 - 08.2015
Job overview
- It is a integrate and facilitate smooth IT processes for corporate
ACE
Technical Support
07.2013 - 10.2014
Job overview
- Provide Remote support to end user clients based in various Parts of
- USA and Canada.
Sharon Tech Support
Hardware Engineer
04.2009 - 06.2013
Job overview
- Tested existing hardware components, recommending necessary upgrades and replacements to meet performance standards.
- Set up and maintainrf hardware and software test infrastructure.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Strengthened communication skills through regular interactions with others.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Education
ITIL V4 Foundation
2023
Mumbai University
B.com from Business Administration And Management
2018
IIHT Bangalore
Associate from Cloud Computing
2015
Skills
- Team collaboration
- Business Performance Reporting
- Technical innovation expertise
- IT staff leadership
- Helpdesk administration
- User training
- Competitive benchmarking
- Data analysis
- Strategic planning
- Technical guidance
- Helpdesk support
- Best Practice Design
Timeline
Technical Manager
HCL Tech
06.2022 - Current
Senior Technical Lead
HCL TECH
08.2018 - 06.2022
Desk Executive
Orient Technologies
08.2016 - 07.2018
Senior Process Associate
Lester INC
08.2015 - 08.2016
Desktop Engineer
Sysnet Global Technology
02.2015 - 08.2015
Technical Support
ACE
07.2013 - 10.2014
Hardware Engineer
Sharon Tech Support
04.2009 - 06.2013
ITIL V4 Foundation
Mumbai University
B.com from Business Administration And Management
IIHT Bangalore
Associate from Cloud Computing
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