BG Rajlaxmi
Hyderabad
Summary
Seasoned Professional with a comprehensive background in project management, customer handling, planning and execution. Demonstrated ability to lead cross-functional teams and manage multiple projects simultaneously while ensuring timely completion of all deliverables to maintain quality standards. Notable achievements include successfully delivering complex projects on time and within budget constraints, showcasing strong problem-solving skills and strategic planning abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Project Specialist
Avaso Technology PVT LTD
Mohali
01.2021 - Current
- Generated comprehensive project summary in Excel, including budgeting (P&L) and tracked expenditures to ensure projects stayed within budget. Utilized geographical mapping, status reports, PIVOT tables, spreadsheet analysis, and engineer alignment for globally distributed L1/L2/L3 skills.
- Enhanced engineer visibility by clustering and designating hub locations through Google Map. Implemented effective project management strategies, overseeing SLA adherence and task prioritization to ensure timely project delivery. Proactively monitored projects, swiftly addressing issues for seamless go live.
- Developed and maintained collaborative partnerships with key stakeholders, resulting in successful project completion.
Sr. Service Desk Analyst
Avaso Technology PVT LTD
Mohali
01.2019 - 01.2021
- Managed front desk operations, addressing all inquiries within requested SLA. Coordinated with the appropriate technical team, shared task details, and scheduled availability for onsite support.
- Streamlined communication between field engineers and project owners by effectively organizing and maintaining a resource database.
- Facilitated effective communication and coordination with cross-functional teams including sales, project management, talent acquisition (TA), service desk, and procurement.
Customer Service Executive
Tech Mahindra
Chandigarh
01.2018 - 01.2019
- Supported Flipkart E-Comm client through inbound calls, responding promptly to customer inquiries and managing 80-100 daily calls while addressing needs successfully.
Seller Support Executive
Intelenet Global Services
Bangalore
01.2017 - 01.2018
- Guided Flipkart sellers in assigning products to the most appropriate nearby warehouse for improved logistics.
- Managed outbound calls to sellers, resolving their previous issues and assisting with new inquiries. Provided support for product listing, image formatting, address details, payment options, order tracking, warehouse logistics, offer zones, and gold membership program. Handled 20-25 seller accounts daily while recording all interactions and flagging critical concerns to team leaders.
Education
BTech - CSE
BIET Bhadrak
Bhadrak, Odisha05.2016
Senior Secondary School - PCM + CS
K.V AFS Jaisalmer
Jaisalmer, Rajasthan04.2012
Secondary school -
K.V AFS Tughlakabad
New Delhi04.2010
Skills
- Agile Methodology
- Service Delivery
- Risk Management
- Customer Service
- Budget Preparation
- Resource Management
- EUC L1
- ERP
- Data Analysis
Designation
Project Specialist-Global Field Services
Certification
- Agile foundation
- Project Management Foundations
- Introduction to Network Routing
- Generative AI
- ITIL V4(on going)
Tools
- ITSM
- SNOW
Awards and Activities
- Rewarded with NTTD customer appreciation for the Dupont Project.
- Won gift hamper and 10K flipkart gift card for my excellent performance in Big Billion Day sale.
- Participated in cycling and push-up activity during world health day in AVASO and won 2nd prize in cycling.
- Participated in athletics 200 mtr race in quarterly outing and won 1st prize.
Timeline
Project Specialist
Avaso Technology PVT LTD
01.2021 - Current
Sr. Service Desk Analyst
Avaso Technology PVT LTD
01.2019 - 01.2021
Customer Service Executive
Tech Mahindra
01.2018 - 01.2019
Seller Support Executive
Intelenet Global Services
01.2017 - 01.2018
BTech - CSE
BIET Bhadrak
Senior Secondary School - PCM + CS
K.V AFS Jaisalmer
Secondary school -
K.V AFS Tughlakabad
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