Hi, I’m
BG Rajlaxmi
Project Management
Hyderabad,TG
Summary
Seasoned professional with a comprehensive background in project management, customer handling, planning, and execution. Demonstrated ability to lead cross-functional teams and manage multiple projects simultaneously while ensuring timely completion of all deliverables to maintain quality standards. Notable achievements include successfully delivering complex projects on time and within budget constraints, showcasing strong problem-solving skills and strategic planning abilities.
Overview
8
years of professional experience
1
Certification
Work History
Avaso Technology PVT LTDMohali
Project Specialist
01.2021 - Current
Job overview
- Generated comprehensive project summary in Excel, including budgeting (P&L) and tracked expenditures to ensure projects stayed within budget. Utilized geographical mapping, status reports, PIVOT tables, spreadsheet analysis, and engineer alignment for globally distributed L1/L2/L3 skills.
- Enhanced engineer visibility by clustering and designating hub locations through Google Map. Implemented effective project management strategies, overseeing SLA adherence and task prioritization to ensure timely project delivery. Proactively monitored projects, swiftly addressing issues for seamless go live.
- Developed and maintained collaborative partnerships with key stakeholders, resulting in successful project completion.
Avaso Technology PVT LTDMohali
Sr. Service Desk Analyst
01.2019 - 01.2021
Job overview
- Managed front desk operations, addressing all inquiries within requested SLA. Coordinated with the appropriate technical team, shared task details, and scheduled availability for onsite support.
- Streamlined communication between field engineers and project owners by effectively organizing and maintaining a resource database.
- Facilitated effective communication and coordination with cross-functional teams including sales, project management, talent acquisition (TA), service desk, and procurement.
Tech MahindraChandigarh
Customer Service Executive
01.2018 - 01.2019
Job overview
- Supported Flipkart E-Comm client through inbound calls, responding promptly to customer inquiries and managing 80-100 daily calls while addressing needs successfully.
Intelenet Global ServicesBangalore
Seller Support Executive
01.2017 - 01.2018
Job overview
- Guided Flipkart sellers in assigning products to the most appropriate nearby warehouse for improved logistics.
- Managed outbound calls to sellers, resolving their previous issues and assisting with new inquiries. Provided support for product listing, image formatting, address details, payment options, order tracking, warehouse logistics, offer zones, and gold membership program. Handled 20-25 seller accounts daily while recording all interactions and flagging critical concerns to team leaders.
Education
BIET Bhadrak
BTech from CSE
05.2016
K.V AFS Jaisalmer
Senior Secondary School from PCM + CS
04.2012
K.V AFS Tughlakabad
Secondary school
04.2010
Skills
- Agile Methodology
- Service Delivery
- Risk Management
- Customer Service
- Budget Preparation
- Resource Management
- EUC L1
- ERP
- Data Analysis
Certification
- Agile foundation
- Project Management Foundations
- Introduction to Network Routing
- Generative AI
- ITIL V4(on going)
Work Preference
Work Type
Full TimeWork Location
RemoteHybridTimeline
Project Specialist
Avaso Technology PVT LTD
01.2021 - Current
Sr. Service Desk Analyst
Avaso Technology PVT LTD
01.2019 - 01.2021
Customer Service Executive
Tech Mahindra
01.2018 - 01.2019
Seller Support Executive
Intelenet Global Services
01.2017 - 01.2018
BIET Bhadrak
BTech from CSE
K.V AFS Jaisalmer
Senior Secondary School from PCM + CS
K.V AFS Tughlakabad
Secondary school
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