BHAGAVATHI PRASAD RAJEURS
Summary
A seasoned IT professional with over 22 years of experience, leveraged expertise in infrastructure service delivery, operations, project management, and data center management to drive end-to-end IT initiatives. As a strategic leader, ensured compliance, optimize costs, and foster a culture of continuous improvement, maximizing uptime and efficiency. Now seeking a challenging role at a prestigious organization to contribute significantly to their growth and sustainable success.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Manager
Wipro
10.2018 - Current
- Driving APAC Network Security with Fortinet NGFW Deployment
- Delivered Projects: Managed full project lifecycles for successful completion
- Championed Digital Transformation: Led initiatives to improve business processes and capabilities
- Delivered IT Infrastructure Transformation for European BFSI Client: Managed data center migrations, consolidation, and user relocation projects
- Forged Cross-Functional Alliances: Partnered with internal platform teams (Windows, Unix) and external vendors (storage, network, security, etc.) for seamless IT delivery
- Delivered IT Projects with Agile Expertise: Managed multiple infrastructure initiatives using agile methodologies and Jira for efficient tracking
- Proactive Risk Management: Owned RAID (Risks, Assumptions, Issues, Dependencies) to ensure proactive mitigation and project delivery
- Maintained Project Transparency: Delivered weekly updates, tracked progress, and summarized achievements, while crafting roadmaps and forecasts
- Empowered IT Teams: Managed resource lifecycles, mentored talent, and fostered continuous learning through upskilling
- Managed Services Delivery: Engaged Managed services providers
- Strategic Cost Management: Skilled in cost estimation, forecasting, expense monitoring, and optimization
- Drove Governance Decisions: Developed clear presentations for monthly meetings, facilitating informed decision-making
- Cultivated High-Performing Teams: Championed continuous improvement within IT infrastructure, driving project success through effective leadership.
Senior Project Manager (Contract Role)
Tori Global (Org: DXC)
08.2017 - 02.2018
- Delivered Hybrid Cloud for Banking Client: Migrated applications and infrastructure to a hybrid cloud environment (DEV, UAT, PROD) for a bank client
- Managed Flawless Go-Lives: Ensured seamless transition to steady-state operations
- Delivered IT Transformations: Led full project lifecycles, migrating infrastructure and applications from CMO to FMO.
Service Availability Manager (SAM/SDM)
IBM
08.2016 - 02.2017
- Led Global IT Infrastructure Services: Managed Global Directory Services, Messaging, and SharePoint for a leading client
- Championed Service Excellence: Owned high-priority incidents, led root cause analysis, and implemented improvements through PIRs
- Owned Comprehensive Service Delivery: Managed end-to-end IT infrastructure and operations, ensuring smooth BAU activities
- Client Liaison & Project Lead: Managed diverse service requests, led projects, and delivered regular client updates.
Manager – IT Infra Projects and Service Delivery India
ATSS
07.2015 - 01.2016
- Delivered IT Infrastructure Projects: Led diverse initiatives like branch server migrations, ensuring flawless project execution
- Led Data Center Server Migration: Managed physical server migration with OS & hardware upgrades
- Delivered Client Success: Managed proposals and executed projects, ensuring alignment with needs and exceeding expectations
- Led Collaborative Project Teams: Engaged stakeholders and fostered collaboration to deliver successful outcomes.
Senior Professional – Project Management
CSC
03.2014 - 01.2015
- Led Strategic IT Infrastructure: Managed data center services, operations, and projects (consolidation, migration) and delivered a successful $2M technology refresh program
- Led Global IT Teams: Managed Wintel, Unix, Network, Storage, ECM, and Asset resources, optimizing allocation, effort, and budgets
- Proficiently handled escalations to ensure seamless project execution
- Delivered Client Value: Secured hardware through RFPs and exceeded project scope, showcasing client focus and account management expertise.
IT Infrastructure Project Manager
Magna InfoTech (Org: ANZ)
07.2013 - 01.2014
- Strategic Project Leadership: Directed and managed critical IT Infrastructure projects within multiple environments, including DEV, UAT, DR, and PROD, during a temporary assignment at ANZ IT Bangalore
- Financial Oversight: Successfully managed a high-value project worth 1.9 million Australian dollars, ensuring cost-effective delivery of IT infrastructure solutions
- Cross-Functional Collaboration: Orchestrated seamless collaboration among diverse technology teams, including Unix Administrators, Solution Architects, Oracle DBAs, Storage Teams, and Infrastructure Consultants, throughout various project phases to meet project objectives and deliverables.
Project Lead / Technical Lead - IT Infrastructure
MindTree Pvt. Ltd.
05.2011 - 10.2012
- Improved IT Operations for TCG (BFSI): Automated tasks, reduced incidents, implemented problem resolution, upskilled teams, and delivered EMEA projects (UK focus) on-time and on-budget
- Delivered KITD's Global IT Infrastructure: Managed incident resolution, resource planning & deployment across EMEA/US, ensuring successful project delivery through effective communication
- Led Successful Exchange 2010 Migration: Migrated 750 mailboxes across US and EMEA, ensuring seamless transition for a global team
- Delivered Project Success: Developed plan, managed resources & risks, and tracked progress to ensure scope and on-time completion.
System Administrator
Informatica Business Solutions
02.2008 - 05.2011
- Owned IT Operations & Service Delivery: Managed BAU activities, served as IT R&D liaison, and reported to IT Director for seamless collaboration
- Delivered IT Transformation Projects: Led migrations (Symantec, Exchange, AD), data center consolidations & migrations, and implemented Nagios monitoring, improving operational efficiency.
Associate (Intel Team)
Perot Systems Ltd.
12.2006 - 02.2008
- Windows server Infrastructure and Active Directory Management: Managed a diverse Windows server Infrastructure and Active Directory comprising over 1000 servers, housed at a remote data center
- Championed Change & Project Success: Led problem-solving initiatives, ensured project delivery and control, and fostered stakeholder collaboration.
ITO Support Specialist
Hewlett-Packard (GDIC)
09.2003 - 11.2006
- ITO Support Specialist: Contributed significantly to an Australian project for nearly 2 years, overseeing approximately 1000 servers in various capacities
- Led Service Delivery: Managed cross-functional teams, engaged clients for escalations and requirements, driving successful project outcomes
- Additionally, provided onsite support for IT infrastructure at the client's location (KPMG, Watford, United Kingdom).
Facility Mgmt. Engineer
Wipro InfoTech (through Symbiosis)
03.2003 - 09.2003
Asst. Consulting Engineer
Aspect Development Limited (now JDA, Blue Yonder)
08.1997 - 04.2001
Education
Diploma - Mechanical Engineering
K.V.T. Polytechnic - Chickballapur
07.1995
Skills
- IT Service Delivery
- IT Operations Management
- Project Management
- SLA Management
- IT Infra Budgeting
- Data Centre Management
- Infrastructure Management
- IT Service Management
- Asset and Inventory Management
- Digital Transformation
- Procurement Management
- Vendor Management
- Risk Analysis
- MIS/Documentation
- Resource Optimization
- Transition Management
- Virtualization
- On Premises to Cloud Migration
- IT Governance
Certification
- Certified Data Centre Professional (CDCP) from EPI
- PMP Certified (Project Management Professional from PMI)
- PRINCE2 Foundation certified (Project Management)
- Professional Scrum Master 1 (PSM1 from Scrum.org)
- ITIL Foundation certified (Service Management)
- MCSE 2000 certified
Training
- Certified Information System Auditor (CISA)
- AWS Technical Essentials and Devops
- CCNA training program.
- ITIL Intermediate Service Transition (ST)
Timeline
Senior Manager
Wipro
10.2018 - Current
Senior Project Manager (Contract Role)
Tori Global (Org: DXC)
08.2017 - 02.2018
Service Availability Manager (SAM/SDM)
IBM
08.2016 - 02.2017
Manager – IT Infra Projects and Service Delivery India
ATSS
07.2015 - 01.2016
Senior Professional – Project Management
CSC
03.2014 - 01.2015
IT Infrastructure Project Manager
Magna InfoTech (Org: ANZ)
07.2013 - 01.2014
Project Lead / Technical Lead - IT Infrastructure
MindTree Pvt. Ltd.
05.2011 - 10.2012
System Administrator
Informatica Business Solutions
02.2008 - 05.2011
Associate (Intel Team)
Perot Systems Ltd.
12.2006 - 02.2008
ITO Support Specialist
Hewlett-Packard (GDIC)
09.2003 - 11.2006
Facility Mgmt. Engineer
Wipro InfoTech (through Symbiosis)
03.2003 - 09.2003
Asst. Consulting Engineer
Aspect Development Limited (now JDA, Blue Yonder)
08.1997 - 04.2001
Diploma - Mechanical Engineering
K.V.T. Polytechnic - Chickballapur
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