Bhageerathi KB
Bangalore,KA
Summary
To get aligned with a reputed organization, gain deeper insights, and apply the knowledge acquired to discover new horizons in my profession and thereby contribute to the organization’s success.
Overview
15
15
years of professional experience
2010
2010
years of post-secondary education
Work History
Measurement and Reporting Analyst-Workforce Management
IBM India Pvt Ltd
01.2018 - Current
- Data Utilization Analysis
- Analyze workforce utilization trends and patterns to identify areas of inefficiency or underutilization.
- Calculate key metrics such as utilization rate, capacity utilization, and resource allocation efficiency.
- Identify factors influencing workforce utilization, such as seasonality, project demand, or operational constraints.
- Demand Projection
- Use historical demand data and forecasting techniques (e.g., time series analysis, regression models) to project future demand for workforce resources.
- Consider factors such as business growth projections, upcoming projects or initiatives, and seasonal variations in demand.
- Validate projections with stakeholders and adjust models as needed based on feedback and new information.
- Demand Management Report
- Prepare a demand management report for higher management, often referred to as a 'demand deck.'
- Structure the report to include.
- Executive summary highlighting key findings and recommendations.
- Overview of current workforce utilization and projected demand
- Analysis of factors driving demand, including business initiatives and external factors.
- Recommendations for optimizing workforce allocation and meeting future demand.
- Visualizations and charts to support the analysis and findings.
- Present the report to higher management, providing insights into workforce management strategies and opportunities for improvement.
Process Associate
IBM India Pvt Ltd
01.2010 - Current
- Processing invoices in SAP (Open text) tool.
- Working with Query Resolution Team to send queries to approver for resolution.
- Interacting with Client in resolving query related issues.
- Processing invoices within the TAT as per the process requirements.
- Processing high value invoices of all the entities with 100% Efficiency as its impacts our SLA.
- Performing quality Check to reduce internal errors and provide quality to all our deliverables.
- Provide training to new team members and updating the desk procedures regularly.
- Working on Block Reports on weekly basis.
- Dollar Award Q4 2021 – IBM Client Value addition projects.
- Cash Performance Award for the year 2021
- Certificate of Appreciation for going an extra mile.
- Certificate of Appreciation for Significant Contribution made to Team in Year 2011 & 12
Education
Bachelor’s degree - Commerce
Govt Ramnarayan Chellaram College of commerce and Management
Skills
MS Excel
Joining Period
90 days
Personal Information
- Date of Birth: 07/27/88
- Marital Status: Married
Rewards
- Dollar Award, 10/01/21, IBM Client Value addition projects
- Cash Performance Award, 12/31/21, For the year 2021
- Certificate of Appreciation, 12/31/12, For going an extra mile
- Certificate of Appreciation, 12/31/11, For Significant Contribution made to Team
Languages
English
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Marathi
Advanced (C1)
Interests
Developing new skills
Cooking
Spending time with family
Timeline
Measurement and Reporting Analyst-Workforce Management
IBM India Pvt Ltd
01.2018 - Current
Process Associate
IBM India Pvt Ltd
01.2010 - Current
Bachelor’s degree - Commerce
Govt Ramnarayan Chellaram College of commerce and Management
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