Bhagyashalini E
Hyderabad
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
3
3
years of professional experience
Work History
Customer Care Executive
Optival Health Solutions PVT LTD
HYDERABAD
11.2023 - Current
- Resolved billing issues and disputes through effective problem solving techniques.
- Identified cross-selling opportunities while interacting with customers.
- Tracked customer order statuses using various systems including CRM software.
- Placing order for medicine as per customer requested.
- Helping customer in Diagnostic queries.
Customer Care Executive
Conneqt Business Solutions PVT LTD
Hyderabad
03.2021 - 03.2022
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Answered customers' questions about services and products offered by [ AIRTEL PAYMENT BANKS].
Education
MBA -
Suprabhath Institute For Management And Computer
Hyderabad10-2021
B.Com Computers - Accounting
RG Kedia College of Commerce
Hyderabad06-2019
Intermediate - CEC
Andhra Mahila Sabha
Hyderabad06-2017
Skills
- Call Center Operations
- Exceptional organizational skills
- True problem-solver
- Customer Support
- CRM software proficiency
- Adaptability and Flexibility
- Performance Tracking and Evaluation
- Problem-solving aptitude
- MS Office
- Positive Attitude
- Quality Assurance
Languages
Tamil
First Language
Telugu
Proficient (C2)
C2
English
Proficient (C2)
C2
Affiliations
Worked as Freelancer for Email Campaigning.
- Manage the data collection projects to ensure the deliverable with high quality standard and efficiency in daily operations.
Timeline
Customer Care Executive
Optival Health Solutions PVT LTD
11.2023 - Current
Customer Care Executive
Conneqt Business Solutions PVT LTD
03.2021 - 03.2022
MBA -
Suprabhath Institute For Management And Computer
B.Com Computers - Accounting
RG Kedia College of Commerce
Intermediate - CEC
Andhra Mahila Sabha
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