Ritesh Vaishnav
IT Asst. Manager
Ahmedabad
Summary
Driven Systems Administrator with 15+ years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Agile System Administrator ready to adapt quickly to changing operational realities. Skilled at maintaining smooth operations within office and work-at-home environments. Dedicated to providing each employee with amiable, exceptional responses to technical problems and concerns.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
2
2
Certificates
4
4
Languages
Work History
System Administrator
Hi-Tech Projects PVT LTD
Ahmedabad
12.2015 - Current
- Established network specifications and analyzed workflow, access, information and security requirements.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Built and maintained successful relationships with service providers, dealers and consumers
- Maintained Company Servers, computers , laptops , printers, Firewall , Network switches,
- Emails , EPABX, CCTV & PTZ camera's , Walkie talkies ,company CUG connections, cables , GPS (Vehicle Tracking) Biometrics & Face ID machine's and other equipment
- Acted as primary contact for Server & System technical issues as well as network & Internet Emergencies
- Working and trouble shooting with Company ERP application
- Installation and troubleshooting Windows Based Applications Software
- Coordinating with IT vendors and ISP providers and CUG providers for any issues
- Created Daily and Monthly Reports.,
- Network Management and administration of Windows 2003, Windows NT and Fedora
- Trouble-shooting and Maintenance of PC's in network with various network components Installed in it
- Troubleshooting of network related problems, Office automation work
- Managing and scripting of security levels in each client PC in the network
- Managing accessibility's and firewalls on client PC to client PC and client PC to Server
- Installation Windows Based Applications Software.
Team Leader
Microlink Solutions PVT LTD
Ahmedabad
10.2013 - 12.2015
- Deployed at Customer Site “MEDUSIND SOLUTIONS”
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Participated in cross-functional team-building activities.
- Worked with colleagues to create prototypes of new designs and training materials.
- Displayed courtesy and strong interpersonal skills with all customer interactions
- Built and maintained successful relationships with service providers, dealers and consumers
- Maintained composure and patience in face of difficult customer situations Processed inbound and outbound technical support calls
- Informed customers about the issue resolution progress
- Supported customers having data connectivity issues
- Provided thorough support and problem resolution for customers
- Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT Support Teams
- Served as Operating System Expert, providing technical support for entire organization
- Provided Technical support to both in-house staff and user departments for all network applications
- Oversaw the development and launch of Aspect Telephony Service Oversaw Fiber Cable Migration
- Maintained Company Servers, computers, printers, cables and other equipment
- Acted as primary contact for Operating System technical issues as well as network Emergencies
- Worked with outside vendors and teams to develop voice and data wiring infrastructure
- Responded to all client requests for technical support by phone and E-mail
- Created more than 10 Monthly Reports
- Troubleshoot and resolved Internet connectivity and general software and hardware issues.
System Administrator / Network Engineer
SJPI (NICM) Institute, Shri Jairambhai Patel Institute of, Co operative Management
Gandhinagar
03.2010 - 09.2013
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Created patches and solutions to fix bugs in existing applications.
- Introduced management tools to create and manage virtual server computing environment.
- Monitored temperature and power draw to immediately detect faults and failures.
- Maintained current software licenses for computers and mobile devices.
- Detailed upcoming software upgrades and system sprints to team members.
Customer Support Engineer
DATATECH COMPUTERS PVT.LTD
Gandhinagar
01.2008 - 02.2010
- Deployed at Customer Site “commissioner of health “
- Hardware & networking engineer
- Troubleshooting all type of computers & maintain computer networking.
- Used remote diagnostic tools to identify sources of certain customer issues.
- Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Answered incoming support inquiries via chat, phone and email.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Trained customers to use and maintain equipment to reduce service issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Configured hardware, devices and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
Education
Jetking Computer Hardware And Networking Pro. - IT
Jetking
Ahmedabad 01.2004 - 12.2006
Bachelor of Arts - Arts
Mohanlal Sukhadiya University
Udaipur, RJ 01.2005 - 12.2007
Skills
Desktop and laptop expertVMWare experienceHYPER-V experienceTroubleshooting proficiencyInventory controlFlexible as well as dedicatedSkilled in Documentation
File system administration
Technical Writing
Hardware provision management
Server maintenance
Web Security
Technical Support
Hardware and software installation
Servers expertise
Hardware knowledge
Technical Analysis
Timeline
NTT
10-2020
Micro Teaching
12-2019
System Administrator
Hi-Tech Projects PVT LTD
12.2015 - Current
Team Leader
Microlink Solutions PVT LTD
10.2013 - 12.2015
System Administrator / Network Engineer
SJPI (NICM) Institute, Shri Jairambhai Patel Institute of, Co operative Management
03.2010 - 09.2013
Customer Support Engineer
DATATECH COMPUTERS PVT.LTD
01.2008 - 02.2010
Bachelor of Arts - Arts
Mohanlal Sukhadiya University
01.2005 - 12.2007
Jetking Computer Hardware And Networking Pro. - IT
Jetking
01.2004 - 12.2006
Accomplishments
- Customer Onsite Handling and Appreciation
- Appreciated for timely technical support during the Business Hours.Appreciationfrom the CIO of the Customer Site for the timely and hands-on support during thecritical downtime affecting the huge business volume of the site
- Appreciation from the Customer as well from the Office Team Leaders and HRmanagers regarding the timely and perfect Monthly Reporting.Acted as first point ofcontact for all major technical issues, including power outages, system failures anddisaster recovery
- Oversaw infrastructure of three offices and acted as support for help-desktechnicians and IT Department
- Oversaw IT support for 10 servers, 12 virtual servers,800 users and 1100 desktops and 22 laptops.