Bhanu Chand Lavu
Guntur
Summary
Service Advisor with 11 years of experience in the Automotive industry. Looking to obtain a position that will allow me to utilize my professional experience, A very self -motivated and independent performer. I have great experience in high volume dealerships and maintain top percentages in CSI.
Overview
16
16
years of professional experience
Work History
Senior Service Advisor
Gurudev Motors Pvt Ltd
Guindy
12.2016 - Current
- Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer
- Meeting customers at vehicles to quickly engage and offer assistance
- Prepare repair orders (RO) by describing problems and recommended solutions, as well as repairs and services required, obtaining approval signatures
- Preparing up repair estimates and keep customers informed of changes, updating customer records in system and updating on repair progress with approximate wait time
- Prompting vehicle extended warranty, r.s.a, service maintenance packages, accessories and all other value-added services
- Review vehicle history recommending past c.n.a jobs and promoting additional wear and tear parts like suspension components and rubber mountings for more than 5years vehicles
- Keeping up to date on technical bulletins, and recall and service campaigns
- Maintain high levels of customer service at all times by taking care of customer’s needs
- Ability to handle customer concerns and complaints in a professional manner
- Address negative customer feedback immediately
- Continuously increase knowledge of myself about new technologies and new innovations of brand
- Mentored other Jr advisors by preparing study materials in use for training purposes
- Expect in dealing with flood effected vehicles
- Participated in Skoda skill contest 2019 National level
- Participated in Skoda skill contest 2021 International level.
Assistant supervisor and Service Advisor
LM Auto cars Pvt Ltd
Guntur
12.2012 - 11.2016
- Prepared repair estimations for minor and major accidental vehicles
- Monitoring the targets of parts and labour on daily basis
- Interacting with the insurance company and the surveyors for accidental related cases
- Identified the reasons for malfunctioning of vehicle and assign technician to perform the repair works
- Ordering spares parts as per merchandise
- Winner of Best Star Advisor award 3 times in Volkswagen Guntur.
Service Advisor
Jayalakshmi Automobiles Pvt Ltd
Guntur
01.2012 - 11.2012
- Opening of job cards, Invoicing, and Delivery preparation
- Solved customer concerns ask additional questions to diagnose current problems
- Maintained customer service index (CSI) rating by solving customer concerns as per dealership policy
- Explained service options and work done details to customer
- Delivered vehicles as per promise time without fail
- Informing the customers about technical campaigns, warranty and insurance related jobs.
Technician
Bhargavi Automobiles Pvt Ltd
Tirupati
06.2011 - 12.2011
- Familiarized in handling various pneumatic equipments, hydraulic lifts and tools
- Inspecting and testing vehicles completing preventive maintenance such as oil change, tire rotation, wheel alignment and wheel balancing, replacing filters
- Repaired mechanical and electrical system malfunctions with special DTC tool and replacing parts and components
- Specialized in remove and refitting various vehicle components like body parts, interior parts and brakes, fuel system in body shop.
Helper (Part Time)
Anu Industries
Avadi, Chennai
07.2008 - 04.2011
- Calculated dimensions and tolerances using knowledge of mathematics and instruments such as micrometers and vernier calipers
- Maintained equipment’s safe operations by following manufacturer’s instructions and maintenance requirements like greasing and lubricating
- Monitored the feed, speed and also operated the lathe machines, drilling machines, and grinding machines
- Checking the work pieces to ensure that they are properly lubricated or cooled of cutting machines and rotary grinding machines
- Designed fixtures, tooling, or experimental parts to meet special engineering needs
- Operated arc welding machine for jointing and cutting materials.
Education
Diploma in Mechanical Engineering -
St. Michael’s Polytechnic College, Avadi, Chennai
01.2011
Skills
- Auto CAD
- MS Office
- DMS
- ODIS
- Elsa Pro
- Technical Knowledge
- Strong Leadership
Accomplishments
Archived 100% attendance during my final year
Employability Skills
- Team Leader: Sharing information supporting and empowering other members
- Communication: Listening understanding and speaking clearly and directly
- Leader Ship: Able to motivate, take responsibility and lead other people to achieve targets and objectives
- Problem solving: resolving customer concerns in relation to complex issues
- Learning skills: managing own learning, sharing knowledge and experience in the workplace
Languages
- English
- Telugu
- Tamil
Timeline
Senior Service Advisor
Gurudev Motors Pvt Ltd
12.2016 - Current
Assistant supervisor and Service Advisor
LM Auto cars Pvt Ltd
12.2012 - 11.2016
Service Advisor
Jayalakshmi Automobiles Pvt Ltd
01.2012 - 11.2012
Technician
Bhargavi Automobiles Pvt Ltd
06.2011 - 12.2011
Helper (Part Time)
Anu Industries
07.2008 - 04.2011
Diploma in Mechanical Engineering -
St. Michael’s Polytechnic College, Avadi, Chennai
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