Bhanupriya V
Business Analyst
Bangalore
Summary
Data-driven Reporting Specialist with 11.9 years of experience designing and developing reports. Proficient in generating and customizing reports with varying complexity. Expertly collects, organizes, analyzes and disseminates significant amounts of information with attention to detail and accuracy.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Business Analyst
Epicor Software Corporation
Bangalore
08.2021 - Current
- Working on Tableau and Performance Analytics Dashboards
- Optimized data collection procedures and generate reports/ PA dashboards on Monthly, Weekly, Quarterly and Yearly basis
- Providing expertise in data storage structures, data mining and data cleaning
- Interpret data from primary and secondary sources using statistical techniques and provide ongoing reports
- Manage day-to-day operational aspects of projects
- Working on Service Now upgradation
- Compile and validate data; reinforce and maintain compliance with corporate skills standards
- Working with managing leadership to prioritize business and information requirements
- Advanced Analyze data and identify opportunities to support reporting improvements
- SLA/ OLA / KPI/MIS Management Develop and distribute company-wide business reporting solutions and tools Reports
- Leveraged analytical tools to develop efficient system operations.
IT Reporting Analyst
Trane Technologies \ Ingersoll Rand International India Ltd
Bangalore
07.2016 - 07.2021
- Automation Testing Framework Project for tool migration
- Documentation & report writing skills
- Led projects and analyzed data to identify opportunities for improvement.
- Conducted research, gathered information from multiple sources and presented results.
- Preparing Project Plan and documenting the procedure
- Part of Service Now Tool Transition for ITSM teams
- Developed optimized data collection and qualifying procedures
- Streamline reporting processes to improve efficiency
- Published ad hoc reports and documents for senior team members.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Service Level Analyst
IBM India Pvt Ltd
Bangalore
01.2011 - 07.2016
- Perform an operational Service Management hand on role including: - Monitor, manage and prioritize all service aligned queues ensuring service levels are maintained and eliminating backlogs
- Prepared RCA ‘s for SLA miss and DSAT’s
- Reporting Account health to Senior Management on weekly and Monthly basis
- Reporting responsibilities working with Multiple Clients
- Reporting Actual Commercials Labor Report for Client and working with Project team
- Manage the planning and development of design and procedures for metrics reports
- Extracted, compiled and tracked data, and analyzed data to generate reports.
Education
Bachelor of Computer Applications - Computer Applications
Bangalore University
Bangalore 09.2007 - 06.2010
Skills
Tableauundefined
Timeline
Business Analyst
Epicor Software Corporation
08.2021 - Current
IT Reporting Analyst
Trane Technologies \ Ingersoll Rand International India Ltd
07.2016 - 07.2021
Service Level Analyst
IBM India Pvt Ltd
01.2011 - 07.2016
Bachelor of Computer Applications - Computer Applications
Bangalore University
09.2007 - 06.2010
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