BHARAT SAXENA
Retail Sales
Delhi
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
13
13
years of professional experience
1
1
Language
Work History
Store Manager
Bodycare International Ltd.
Balram Nagar Loni Ghaziabad (Remote)
09.2025 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
Kiaasa retail Pvt Ltd
03.2023 - 09.2025
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Store Manager
House of Anita Dongre Limited
10.2019 - 02.2023
- Developing business strategies to raise our customers' pool, store traffic and optimize profitability.
- Meeting sales goals by training, motivating, mentoring and providing feedback to sales staff.
- Ensuring high levels of customer satisfaction through excellent customer service.
- Planning and ensuring store wise weekly targets and continuously tracking 3 most critical KPIs (UPT, ATV and TC).
- Maintaining outstanding store conditions and visual merchandising.
- Dealing with all issues arise by staff or customers (complaints, grievances etc)
Asst. Store Manager
W TCNS Pvt. Ltd.
03.2016 - 09.2019
- Responsible for store's daily operations, outstanding customer service, monitoring and driving sales & KPI goals.
- Successfully recruited and hired talented sales staff and focusing on training and devolvement of staff.
- Maintained a high level of store standard.
- Respond to customer questions, concerns and complaints.
- Reduce cost expenses and manage store budgets.
- Preparing DSR and weekly category wise reports for weekly review and planning for the upcoming weeks to achieve the target.
Sr. sales staff
W Brand franchise store
08.2012 - 03.2015
- Focusing to achieve the target of all categories.
- Planning and implementing new strategy.
- Plans, coordinates, and executes all Merchandise Calendar direction, campaigns, and sales promotions in a timely manner, ensures all pricing, signage, and displays are correct at all times
- Giving training to the staff about customer service and all KPIs.
- Focusing Stock replenishment on daily basis.
- Making TO and TI as per requirement.
- Sending reports to HO on daily and weekly basis.
- Handling the store in absence of Store Manager.
- Following store opening and closing process.
- Doing inventory on monthly basis that ensuring all stock is correct as per system.
- Focusing to control shrinkage.
Education
U.P. Board
Skills
High level of Proficiency with MS-Office (Excel, Word, PowerPoint), & Retail Store operations
Clear understanding of :
Sales management and Store Operations
Customer service management
Employee training
Store merchandising
Timeline
Store Manager
Bodycare International Ltd.
09.2025 - Current
Store Manager
Kiaasa retail Pvt Ltd
03.2023 - 09.2025
Store Manager
House of Anita Dongre Limited
10.2019 - 02.2023
Asst. Store Manager
W TCNS Pvt. Ltd.
03.2016 - 09.2019
Sr. sales staff
W Brand franchise store
08.2012 - 03.2015
U.P. Board