HIMANSHU GUPTA
Retail Store Operation Manager
H. No. 334 Katra Chand, Kha Old City Bareilly
Summary
Looking for a challenging position with a reputed organization which will not only provide me a rewarding and enriching experience but will also Give me an opportunity to work and grow.
Overview
7
7
years of professional experience
1
1
Language
Work History
Store Manager
Reliance Industries Ltd, RelianceIndustries Ltd
- Handling overall operations
- Monitoring daily weekly and monthly sale
- Opening and closing the store
- Lead the Sales Team to achieve the store targets
- Providing feedback to the sales team and ensuring that Visual Merchandising is in sync with the products that need to be pushed
- Tracking customer database and giving information to customer about new offer send products
- To understand Customer need effectively and build relationship between store staff and the customer
- Manpower planning and duty sheet preparation for a team
- Finding non-moving products and suggesting offers
- Effective Market awareness of other brands and the latest Market development
- Weekly stock counting for exact counts
- Quarterly Stock Scanning Audit
- Coordinating with HeadOffice
- Maintaining all necessaryrecords required for a showroom pertaining to cash and card sales
- Handling 5000 sqft
- Area.
Store Manager
With VIP Industries Ltd, VIP Industries Ltd
04.2019 - 07.2020
- Handling overall operations
- Monitoring daily weekly and monthly sale
- Opening and closing the store
- Lead the Sales Team to achieve the store targets
- Providing feedback to the sales team and ensuring that Visual Merchandising is in sync with the products that need to be pushed
- Tracking customer database and giving information to customer about new offersand products
- To understand Customer need effectively and build relationship between store staff andthe customer
- Manpower planning and duty sheet preparation for a team
- Finding non-moving products and suggesting offers
- Effective Market awareness of other brands and the latest Market development
- Daily stock counting for exact counts
- Monthly Stock Scanning Audit
- Coordinating with HeadOffice
- Maintaining all necessaryrecords required for a showroom pertaining to cash and card sales
- Handling 700 sqft
- Area.
Store Manager
Soch Apparels Pvt. Ltd, Soch Apparels Pvt Ltd
10.2016 - 03.2019
- Handling overall operations
- Monitoring daily weekly and monthly sale
- Opening and closing the store
- Lead the Sales Team to achieve the store targets
- Providing feedback to the sales team and ensuring that Visual Merchandising is in sync with the products that need to be pushed
- Tracking customer database and giving information to customer about new offersand products
- To understand Customer need effectively and build relationship between store staff andthe customer
- Manpower planning and duty sheet preparation for a team
- Finding non-moving products and suggesting offers
- Effective Market awareness of other brands and the latest Market development
- Daily stock counting for exact counts
- Monthly Stock Scanning Audit
- Coordinating with HeadOffice
- Maintaining all necessaryrecords required for a showroom pertaining to cash and card sales
- Handling 2400 sqft
- Area
Store Manager
Wills Life, Wills Lifestyle
07.2013 - 05.2015
- Style (I.T.C, I.T.C) at Phoenix United Mall Bareilly
- Job Profile
- Handling overall operations
- Monitoring daily weekly and monthly sale
- Opening and closing the store
- Lead the Sales Team to achieve the store targets
- Providing feedback to the sales team and ensuring that Visual Merchandising is in sync with the products that need to be pushed
- Tracking customer database and giving information to customer about new offersand products
- To understand Customer need effectively and build relationship between store staff andthe customer
- Manpower planning and duty sheet preparation for a team
- Finding non-moving products and suggesting offers
- Effective Market awareness of other brands and the latest Market development
- Monthly Stock Scanning Audit
- Coordinating with HeadOffice
- Maintaining all necessary records required for a showroom pertaining to cash andcard sales,
- Handling 1800 Sqft sales area.
Customer Service Desk
Pantaloons Fashion & Retail Pvt. Ltd
06.2012 - 06.2013
- In Pantaloons at Phoenix United Mall Bareilly
- Job Profile
- Handle CSD customer service desk
- Daily reporting about customer experience with (S.M) & (Customer Service Desk) H.O
- Resolve all the query of customer’s about our service & StoreAmbiance
- Giving the TGT of PBGC ( Pay Back Green Channel) on a daily basis & follow up with all 64 Staff in Organization to Make enroll the customer in our data base
- Brief all Staff in Morning Briefing about last dayTGT Vs Ach.
L (Team Leader)
A.G.S B.P.O Pvt. Ltd
12.2011 - 04.2012
- In Facebook Yo Villa App in Customer Query Resolver
- Job Profile
- Handled 12 Staff in Evening Batches
- Daily Monitoring about Customer Query & Revert
- Daily reporting to App Support team about Errors & there troubles in App
- Maintain all the data of customer query & Related AppProblems
- Updating the Customers About the Yo Villa App
- Handling Customers queries
- Trained the Staff to how to coordinate with Customers
- ACHIEVEMENTS
- Got Nomination for next Level in CSD ( Customer Service Desk (Manager) ) in Pantaloons Fashion & Retail L.T.D
- 2 times got a E.O.M (Employee of the Month in Sep.2012 & Jan.2013) in Pantaloons
- Got a 11 Times IVY (I Value you) By Pantaloons Team & 3 Times from S.M
- Got a Badey Acchey Lagte Hai Award by Pantaloons & Best CSD Executive of the Month
- Achieve the 1st
- Prize in North 2 Region for 100% Customer Enrolled Data in Wills Lifestyle
- Got a Best V.M Award in North 2 Region in Wills Lifestyle Store’s.
Education
B.C.A -
Jai Prakash University
Intermediate - undefined
U.P Board
undefined
Skills
Retail Store Operationsundefined
Exploring the places
Traveling to find new & relaxing places
Timeline
Store Manager
With VIP Industries Ltd, VIP Industries Ltd
04.2019 - 07.2020
Store Manager
Soch Apparels Pvt. Ltd, Soch Apparels Pvt Ltd
10.2016 - 03.2019
Store Manager
Wills Life, Wills Lifestyle
07.2013 - 05.2015
Customer Service Desk
Pantaloons Fashion & Retail Pvt. Ltd
06.2012 - 06.2013
L (Team Leader)
A.G.S B.P.O Pvt. Ltd
12.2011 - 04.2012
Store Manager
Reliance Industries Ltd, RelianceIndustries Ltd
B.C.A -
Jai Prakash University
Intermediate - undefined
U.P Board
undefined
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