Bharath Ankarla
SEPO Product Compliance Associate Senior
Hyderabad
Summary
- Professional with excellent analytical skills, proficient in SQL, Data analysis, and Visualization. Exceptional problem-solving ability, able to analyze and interpret vast amounts of data, extracting valuable insights and identifying trends. Dedicated to driving data-informed decision-making and optimizing business outcomes using strong research and comprehension skills.
- I have over 4 years of experience in Business operations, starting as a Digital Interaction Advisor at [24]7 and later joining Amazon as an SDS Customer Service Associate at Level 2. Progressing through various roles like "Transaction Risk Investigator," "Authentication Specialist," and "SEPO Product Compliance Associate Senior," all at Level L3 positions.
- Throughout my career, I have developed expertise in Risk assessment, Data Research, Analysis, and Customer Service management. My keen eye for detail and analytical mindset have allowed me to identify patterns, uncover insights, and implement process improvements for operational efficiency.
- Through these experiences, I have developed a keen interest in working with data and leveraging my technical expertise. Now, I am seeking a rewarding career in Data Science and Risk & Compliance management, where I can utilize my technical skills and passion for working with data.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
SEPO Product Compliance Associate Senior
Amazon
Hyderabad
05.2022 - 05.2023
- As SEPO Product Compliance Senior Associate, I am responsible for safeguarding Amazon customers from illegal, hazardous, and prohibited products by analyzing product data across various marketplaces (US, UK, Canada, India, and more)
- My work involved identifying potential risks and challenges associated with different products and product categories
- I worked with large data sets, conducting thorough compliance checks to ensure products met all legal and regulatory requirements, including safety standards, labeling guidelines, and intellectual property rights
- By Analyzing and identifying patterns in large data sets, I gained valuable experience in data- driven business operations processes
- Additionally, I classified products based on standard operating procedures (SOP)
- Part of my role was to report any violations of rules, regulations, policies, and procedures
- I evaluated and recommended investigative and corrective procedures in response to identified issues
- Our commitment to safety and compliance led us to undertake rigorous measures, ensuring all listed products were safe and legal for sale in specific marketplaces.
Authentication Specialist
Amazon
Hyderabad
08.2020 - 05.2022
- Authentication Specialist is to be the Subject Matter Expert in verification of product quality and authenticity.
- Authenticated the product supply chain to ensure integrity, reliability, and compliance
- Authenticated the product by reviewing the financial transactions from suppliers to manufacturers, distributors, retailers, and ultimately to customers
- Performed diligence investigations, including reviewing documentation, verifying product authenticity, and assessing seller reputation
- Doing this we ensure that only genuine products from authorized sellers are available for purchase
- The main focus of this role is on Risk Management and Fraud Detection, both of which I have successfully executed with zero quality defects
- I have trained a team of 12, making them experts in the process and improving their metrics
- This had a significant positive impact on minimizing the time for supplier verification and authentication with zero quality defects
- I performed internal audits for my team, which helped me to understand the areas where they need improvement and I've trained them accordingly
- I played an important role in a project, where we worked on gathering data about trusted and failed suppliers
- This project improved our quality and reduced the average handling task time
- It made the supplier verification process faster and more efficient
- In this role, I've developed strong expertise in risk assessment, fraud detection, seller, supplier, and product data research
- Provided ideas for process improvement to enhance process efficiency, quality and customer experience
- Gained experience in analyzing team performance data using Microsoft Excel and Quip Spreadsheet, which helps improve our team's performance by identifying areas for enhancement.
Transaction Risk Investigator
Amazon
Hyderabad
02.2020 - 08.2020
- Investigated suspicious activities and behaviors that pose risks to Amazon and its customers in US, UK, Canada, and IN marketplaces
- Utilized comprehensive risk assessment methodologies to evaluate seller accounts for fraudulent activity, suspicious transactions, and policy violations
- Conducted in-depth investigations, collaborating with cross-functional teams and implementing effective risk mitigation strategies
- Demonstrated attention to detail, analytical thinking, and problem-solving skills and proactively identified and addressed potential risks
- Authenticated numerous customers and complex transactions using problem-solving and analytical skills
- Identified abuse patterns and new modus operandi trends, taking actions to minimize risks
- Maintained high levels of confidentiality and data security standards
- Consistently delivered weekly productivity and quality standards for investigations.
- Executed analysis of risks and identified risk mitigation strategies.
SDS Customer Service Associate
Amazon
Hyderabad
05.2019 - 01.2020
- SDS Associate provides timely resolution to the issue at hand by researching & querying internal tools, taking real-time decisions, and having effective communication with the customers from US, UK and Canada.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed and actualized customer service initiatives to decrease wait times.
- Provided customer feedback to management and identified areas of improvement for products and services.
Digital Interaction Advisor
[24]7.ai
Hyderabad
07.2018 - 12.2018
- Interact with the customers digitally over chat and provide timely resolution to the issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the customer from USA.
Digital Interaction Advisor
[24]7.ai
Hyderabad
08.2017 - 01.2018
- Interact with the customers digitally over chat and provide timely resolution to the issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the customer from USA.
Education
Bachelor Of Technology - Mechanical Engineering - 62.15%
Geethanjali College of Engineering And Technology
Hyderabad 05.2013 - 05.2017
Intermediate - MPC - 85.8%
SR Junior College
Hyderabad 05.2011 - 05.2013
SSC - 81.5% -
Gowtham Model School
Bhongir 05.2010 - 05.2011
Skills
Data Analysisundefined
Certification
MySQL for Data Analytics and Business Intelligence - Udemy [ude.my/UC-ed74b60a-45ae-4893-af16-06fdc88870ec]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Accenture - Data Analytics and Visualization Virtual Experience - Forage [User Verification Code - 7sTfosHXGDmBpG2TL]
07-2023
MySQL for Data Analytics and Business Intelligence - Udemy [ude.my/UC-ed74b60a-45ae-4893-af16-06fdc88870ec]
06-2023
SEPO Product Compliance Associate Senior
Amazon
05.2022 - 05.2023
Authentication Specialist
Amazon
08.2020 - 05.2022
Transaction Risk Investigator
Amazon
02.2020 - 08.2020
SDS Customer Service Associate
Amazon
05.2019 - 01.2020
Digital Interaction Advisor
[24]7.ai
07.2018 - 12.2018
Digital Interaction Advisor
[24]7.ai
08.2017 - 01.2018
Bachelor Of Technology - Mechanical Engineering - 62.15%
Geethanjali College of Engineering And Technology
05.2013 - 05.2017
Intermediate - MPC - 85.8%
SR Junior College
05.2011 - 05.2013
SSC - 81.5% -
Gowtham Model School
05.2010 - 05.2011
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