Romit Banerjee
Bengaluru
Summary
Operations and compliance professional with extensive experience in product compliance, claims processing, and quality auditing at Amazon, AXA, and WNS. Expertise in regulatory compliance, risk analysis, process optimization, and data-driven decision-making. Proficient in MS Excel and SQL for analytics and reporting. Demonstrated success in managing highvolume operations, resolving escalations, conducting thorough audits, and maintaining accuracy within SLA-driven environments. Strong track record of enhancing operational efficiency and ensuring adherence to regulatory standards
Overview
7
7
years of professional experience
1
1
Certification
Work History
Product Compliance Senior Associate
Amazon
Bengaluru
06.2024 - 05.2026
- Reviewed and validated product listings against regulatory guidelines, internal compliance policies, and marketplace standards to ensure product eligibility, risk mitigation, and policy adherence.
- Conducted product classification, compliance investigations, and detailed research using SOPs, internal tools, and regulatory sources while maintaining high accuracy and SLA targets.
- Coordinated with vendors to resolve product listing discrepancies, compliance-related issues, and documentation errors while ensuring adherence to marketplace policies and regulatory standards.
- Performed quality audits for new hires, provided process guidance and feedback, and collaborated with cross-functional teams to resolve compliance escalations while supporting global EPR, safety, and sustainability operations.
Quality Assurance Analyst (Acquire AXA in 2021)
WNS
11.2021 - 07.2022
- Performed end-to-end KYC verification and beneficiary validation by reviewing customer records, tax details, ownership shares, and supporting documentation in line with compliance requirements.
- Processed insurance and beneficiary claims by conducting detailed verification checks, reviewing company records, and ensuring accurate claim settlements within defined SLAs.
- Conducted backend compliance reviews and quality audits on processed claims to identify discrepancies, improve accuracy, and ensure adherence to internal policies and regulatory standards.
- Maintained trackers for queries, case updates, and operational records while coordinating with internal teams to ensure timely resolution and smooth claims processing workflows.
Senior Analyst
AXA Business Services
06.2019 - 11.2021
- Managed end-to-end claims processing and account closure activities by reviewing legal documentation, beneficiary records, affidavits, and compliance-related documents to ensure accurate processing.
- Coordinated with internal teams, beneficiaries, and clients to ensure smooth processing of claims and account-related requests within SLA timelines.
- Performed KYC verification, customer due diligence, and validation of beneficiary entitlements while ensuring adherence to internal controls and regulatory requirements.
- Processed customer and beneficiary claims by verifying ownership details, tax calculations, payment instructions, and supporting records with high accuracy and attention to detail.
- Handled client and stakeholder queries professionally through email and internal communication channels while ensuring high service standards.
- Conducted quality checks and audit reviews on processed transactions to identify operational discrepancies, minimize processing errors, and maintain compliance standards.
- Created and updated SOPs based on process changes, implemented operational updates, and provided guidance to new hires to improve process adherence and quality performance.
- Worked closely with operations and support teams to resolve pending cases, escalations, and documentation-related issues within defined timelines.
- Handled customer escalations, maintained operational trackers, and collaborated with cross-functional teams to ensure timely resolution of claims and compliance-related queries.
Education
Bachelor of Business Administration - Accounting
Reva University
Skills
- Customer Relationship Management
- Vendor management
- Regulatory Compliance
- Claims Processing
- Quality Auditing
- KYC Verification
- Risk Analysis
- SOP Creation
- Process Improvement
- SLA & TAT Management
- MS Excel
- SQL
- Escalation Handling
- Cross-Functional Collaboration
- Problem Solving
- Data Analysis
Certification
IBM Data Analytics Master Program, Simplilearn
Timeline
Product Compliance Senior Associate
Amazon
06.2024 - 05.2026
Quality Assurance Analyst (Acquire AXA in 2021)
WNS
11.2021 - 07.2022
Senior Analyst
AXA Business Services
06.2019 - 11.2021
Bachelor of Business Administration - Accounting
Reva University