Singing, Binging movies, Travelling
Megha Chhetri
Product Compliance Sr. Associate
BENGALURU
Summary
As an experienced professional I have developed a diverse skill set that allows me to effectively manage and analyze content across multiple platforms. My experience in content moderation has provided me with a deep understanding of the nuances of online user behavior, as well as the tools and techniques required to ensure a safe and engaging user experience. Additionally, my experience as a quality analyst has given me a strong foundation in data analysis, process improvement, and project management. I am a detail-oriented and collaborative team player, with excellent communication skills and a proven track record of delivering high-quality results in a fast-paced environment.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
4
4
Languages
Work History
Product Compliance Senior Associate
Amazon
10.2023 - Current
- Manage and oversee the Selling Partner Appeals Process, ensuring adherence to established SOP and guidelines.
- Resolve seller issues promptly and efficiently, maintaining a high level of customer satisfaction.
- Analyze seller appeals thoroughly, applying product compliance knowledge to make informed decisions.
- Collaborate with cross-functional teams to address complex seller issues and escalate when necessary.
- Continuously monitor and evaluate processes to identify areas for improvement and implement solutions accordingly.
Senior Quality Analyst
Concentrix Daksh Services India Private Ltd.
07.2021 - 10.2023
- As a Senior Quality Assurance (QA) professional, my primary responsibility is to ensure the delivery of high-quality services by analyzing and assessing large volumes of ads, identifying behavior and trends, and creating action plans to reduce errors
- I am accountable for providing weekly feedback to team leaders and managers to improve time, quality, and productivity while continuously looking for opportunities for process improvement
- Taking ownership of escalated situations that require careful and efficient handling due to their potential impact on customer satisfaction and brand image
- Collaborate with supervisors to ensure they are calibrated with ads and develop an action plan to reduce errors
- Conduct audits on employees to check if company rules are being followed and lead calibration sessions for trainers to assist with new hire quality
- Monitoring and evaluating the quality of the entire workflow and calibrating with clients on grey area contents
- I conduct root cause analysis (RCA) on escalations, provide feedback and coaching, and perform internal and external calibration with the representatives and support staff
- As a Senior QA, I play a critical role in ensuring that the company delivers high-quality services while continuously looking for opportunities to improve processes and drive continuous improvement.
Playstore Process Associate
Concentrix Daksh Services India Private Ltd.
06.2019 - 06.2021
- Play Store Application Review: Conducted thorough analysis of applications submitted to the Play Store and ensured they met quality standards
- Collaborated with a team to streamline the review process and improve efficiency
- Demonstrated proficiency in using the Play Store review tools and adhering to guidelines
- Content Analysis and Tagging: Analyzed and evaluated content according to client and management standards
- Categorized content based on policies provided and ensured accurate tagging
- Developed expertise in tagging content and provided support to new team members
- Content Moderation: Assessed content and determined whether it complied with platform policies
- Utilized a variety of tools to label content as approved or disapproved
- Maintained consistent productivity and quality standards
- Subject Matter Expertise: Served as a resource and mentor to newly hired team members
- Demonstrated advanced knowledge of platform policies and content guidelines
- Assisted with training and development initiatives to ensure team members were well-prepared for their roles
- Gambling Queue Management: Managed the gambling queue as part of the T2 team
- Demonstrated expertise in identifying and reviewing content related to gambling
- Collaborated with team members to maintain high productivity and quality standards.
Education
Bachelor of Science -
Kalipada Ghosh Tarai Mahavidyalaya
Bagdogra, WB 01.2013 - 04.2018
Higher Secondary - undefined
Kendriya Vidyalaya
Bagdogra, WB 01.2011 - 04.2013
Senior Secondary - undefined
Air Force School
Bagdogra, WB 01.2010 - 04.2010
Skills
Root Cause Analysis
MS-Office, MS-Outlook, MS-Excel Proficiency
Attention to detail
Analytical skills
Time management
Communication skills
Problem-solving skills
Coaching and Feedback
Team Supervision
Preparing reports
Quality assurance expertise
Quality Assurance methodology and tools
Interpersonal skills
Continuous learning
Performance monitoring
Certification
Lean Six Sigma Yellow Belt
Personal Information
- Date of Birth: 06/27/1994
- Nationality: Indian
Awards
- Come up with new ideas to expedite the process from different aspects
- Participated in team-wise performance competition
- Awarded as the best performer for achieving 100% quality in 2019 by the client
- Earned Ops Rockstar and All-rounder rewards to accomplish among top 10 performers
- Participated in dance competition representing the process
- Received R&R reward for achieving and maintaining the Quality benchmark of 98%
Disclaimer
I hereby declare that all the information given above is true and correct to the best of my knowledge.
Interests
Timeline
Product Compliance Senior Associate
Amazon
10.2023 - Current
Agile Testing
10-2023
1 Day Dashboarding in Excel Training
04-2023
Understanding Manual Testing
08-2022
Senior Quality Analyst
Concentrix Daksh Services India Private Ltd.
07.2021 - 10.2023
Lean Six Sigma Yellow Belt
06-2021
Playstore Process Associate
Concentrix Daksh Services India Private Ltd.
06.2019 - 06.2021
Bachelor of Science -
Kalipada Ghosh Tarai Mahavidyalaya
01.2013 - 04.2018
Higher Secondary - undefined
Kendriya Vidyalaya
01.2011 - 04.2013
Senior Secondary - undefined
Air Force School
01.2010 - 04.2010