Singing, Binging movies, Travelling
Megha Chhetri
Product Compliance Sr. Associate
BENGALURU
Summary
As an experienced professional I have developed a diverse skill set that allows me to effectively manage and analyze content across multiple platforms. My experience in content moderation has provided me with a deep understanding of the nuances of online user behavior, as well as the tools and techniques required to ensure a safe and engaging user experience. Additionally, my experience as a quality analyst has given me a strong foundation in data analysis, process improvement, and project management. I am a detail-oriented and collaborative team player, with excellent communication skills and a proven track record of delivering high-quality results in a fast-paced environment.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
4
4
Languages
Work History
Product Compliance Senior Associate
Amazon
10.2023 - Current
- Manage and oversee the Selling Partner Appeals Process, ensuring adherence to established SOP and guidelines.
- Resolve seller issues promptly and efficiently, maintaining a high level of customer satisfaction.
- Analyze seller appeals thoroughly, applying product compliance knowledge to make informed decisions.
- Collaborate with cross-functional teams to address complex seller issues and escalate when necessary.
- Continuously monitor and evaluate processes to identify areas for improvement and implement solutions accordingly.
Senior Quality Analyst
Concentrix Daksh Services India Private Ltd.
07.2021 - 10.2023
- As a Senior Quality Assurance (QA) professional, my primary responsibility is to ensure the delivery of high-quality services by analyzing and assessing large volumes of ads, identifying behavior and trends, and creating action plans to reduce errors
- I am accountable for providing weekly feedback to team leaders and managers to improve time, quality, and productivity while continuously looking for opportunities for process improvement
- Taking ownership of escalated situations that require careful and efficient handling due to their potential impact on customer satisfaction and brand image
- Collaborate with supervisors to ensure they are calibrated with ads and develop an action plan to reduce errors
- Conduct audits on employees to check if company rules are being followed and lead calibration sessions for trainers to assist with new hire quality
- Monitoring and evaluating the quality of the entire workflow and calibrating with clients on grey area contents
- I conduct root cause analysis (RCA) on escalations, provide feedback and coaching, and perform internal and external calibration with the representatives and support staff
- As a Senior QA, I play a critical role in ensuring that the company delivers high-quality services while continuously looking for opportunities to improve processes and drive continuous improvement.
Playstore Process Associate
Concentrix Daksh Services India Private Ltd.
06.2019 - 06.2021
- Play Store Application Review: Conducted thorough analysis of applications submitted to the Play Store and ensured they met quality standards
- Collaborated with a team to streamline the review process and improve efficiency
- Demonstrated proficiency in using the Play Store review tools and adhering to guidelines
- Content Analysis and Tagging: Analyzed and evaluated content according to client and management standards
- Categorized content based on policies provided and ensured accurate tagging
- Developed expertise in tagging content and provided support to new team members
- Content Moderation: Assessed content and determined whether it complied with platform policies
- Utilized a variety of tools to label content as approved or disapproved
- Maintained consistent productivity and quality standards
- Subject Matter Expertise: Served as a resource and mentor to newly hired team members
- Demonstrated advanced knowledge of platform policies and content guidelines
- Assisted with training and development initiatives to ensure team members were well-prepared for their roles
- Gambling Queue Management: Managed the gambling queue as part of the T2 team
- Demonstrated expertise in identifying and reviewing content related to gambling
- Collaborated with team members to maintain high productivity and quality standards.
Education
Bachelor of Science -
Kalipada Ghosh Tarai Mahavidyalaya
Bagdogra, WB 01.2013 - 04.2018
Higher Secondary - undefined
Kendriya Vidyalaya
Bagdogra, WB 01.2011 - 04.2013
Senior Secondary - undefined
Air Force School
Bagdogra, WB 01.2010 - 04.2010
Skills
Certification
Lean Six Sigma Yellow Belt
Personal Information
- Date of Birth: 06/27/1994
- Nationality: Indian
Awards
- Come up with new ideas to expedite the process from different aspects
- Participated in team-wise performance competition
- Awarded as the best performer for achieving 100% quality in 2019 by the client
- Earned Ops Rockstar and All-rounder rewards to accomplish among top 10 performers
- Participated in dance competition representing the process
- Received R&R reward for achieving and maintaining the Quality benchmark of 98%
Disclaimer
I hereby declare that all the information given above is true and correct to the best of my knowledge.
Interests
Timeline
Product Compliance Senior Associate
Amazon
10.2023 - Current
Agile Testing
10-2023
1 Day Dashboarding in Excel Training
04-2023
Understanding Manual Testing
08-2022
Senior Quality Analyst
Concentrix Daksh Services India Private Ltd.
07.2021 - 10.2023
Lean Six Sigma Yellow Belt
06-2021
Playstore Process Associate
Concentrix Daksh Services India Private Ltd.
06.2019 - 06.2021
Bachelor of Science -
Kalipada Ghosh Tarai Mahavidyalaya
01.2013 - 04.2018
Higher Secondary - undefined
Kendriya Vidyalaya
01.2011 - 04.2013
Senior Secondary - undefined
Air Force School
01.2010 - 04.2010
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