Dynamic Business Analyst with a proven track record at Cognizant Technology Solutions, adept at leveraging Microsoft Power BI and advanced analytics to drive client relationship strategies. Skilled in translating complex data into actionable insights, fostering collaboration, and enhancing operational efficiency, resulting in significant improvements in client engagement and satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Analyst
Cognizant Technology Solutions Pvt. Ltd
12.2020 - Current
Led the end-to-end execution of Cognizant Relationship Survey (CRS), the company-wide client relationship initiative targeting VP+ decision-makers and influencers.
Collaborated with account teams to validate and enrich client contact data in WinZone, ensuring accurate survey distribution and seamless integration of results.
Designed and developed custom Power BI dashboards to visualize survey participation, client sentiment, and relationship trends across accounts, BUs, SBUs, and geographies.
Built interactive analytics in Power BI linking survey insights to closed/won and open opportunities, enabling leadership to identify correlations with TCV growth.
Partnered with stakeholders to translate survey findings into actionable Q1 plans, using Power BI dashboards to track ownership, progress, and impact on client relationships.
Business Analyst
Visionet Systems Pvt. Ltd
03.2019 - 04.2020
Optimized workflow processes to enhance overall productivity and achieve operational excellence.
Increased resource efficiency by analyzing detailed business requirements.
Streamlined report generation processes, significantly reducing time spent on monthly performance analysis.
Generated ad-hoc reports to evaluate specific business requirements.
Provided technical support for troubleshooting analytics and reporting issues.
Developed complex dashboard and reporting tools to track business performance metrics.
Data Analyst
Techieventures Technologies Pvt. Ltd
08.2017 - 03.2020
Utilized data visualization tools to effectively communicate business insights.
Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders.
Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
Updated and developed scripts and queries to extract and analyze data from multiple sources.
Senior Executive
TTK Services Pvt. Ltd
01.2015 - 08.2017
Conduct online research for tasks to acquire results and present them in a manner that meets the expectations of internal and external clients.
Research and identify potential leads through various channels, including online research, social media, and networking events.
Extensive knowledge of primary research using various tools, like Salesforce, Sales Navigator, and InsideView.
Working knowledge of eCommerce platforms like Magento, BigCommerce, etc.
Managing the client's website to update the inventory and any visual changes.
I hereby affirm that all the information provided by me in this resume is accurate to the best of my knowledge.
Skills
Microsoft Power BI (dashboard design, data modeling, advanced visualizations), Advanced Excel (pivot tables, Power Query, complex formulas), SQL (data extraction, transformation, optimization), DAX (Power BI calculations and measures), Python (intermediate knowledge in data manipulation and analytics), PySpark (intermediate knowledge in data processing), MySQL (database design, queries, performance tuning), Snowflake (cloud-based data warehousing, analytics integration), Azure Cloud Solutions (ADF, ADLS, Databricks, Azure SQL)