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Bharath P.
Assistant Manager - Operations
Chennai
Summary
Willing to work in a challenging & innovative real time environment, which will aid to gain sound experience and realize my potential to the fullest and to leverage my expertise in Denial Management and Accounts Receivable to driving revenue optimization, process improvements, and team development.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Assistant Manager - Operations
Savista Global Solutions Pvt. Ltd.
05.2023 - 01.2025
- Supervised and mentored 3 Leaders and 3 SMEs who handled a team of 100 (AR Caller, Denial management Analyst, AR appeals) representatives to achieve performance goals.
- Identified that colleagues are capable of doing 35% productivity more than the target so Increased target by 17% and increased the revenue by 17%.
- Worked with software team to develop a bot to identify and separate the non-workable claims (zero balance/recently worked/in clients bucket/ self-pay) from the Inventory.
- Worked with software team to develop a bot to identify and separate paid but not posted claim from the follow up Inventory for quick resolution.
- Provided suggestion to the software team to develop payment posting bot for non-posted electronic EOBs.
- Collaborated with Training team, and Quality teams to bridge the knowledge gap with Operations.
- Collaborated with Billing, and coding teams to ensure seamless revenue cycle operations.
- Driving Weekly/Monthly Leadership calls with Client and Internal Leadership team.
- Setting weekly Client calls to ensure all the open agenda are closed.
- Worked with Talent Acquisition to speed up the Hiring process.
- Worked closely with reporting Manager to bring these achievements into the project.
Team Lead - Operation
Savista Global Solutions Pvt. Ltd.
03.2022 - 04.2023
- Led a team of 30 AR representatives, providing guidance, training, and coaching to ensure successful denial management.
- Developed and implemented effective denial management strategies, resulting in 23% reduction in denials and 15% increase in revenue from the Client end.
- Developed and led a high-performing team, achieving 147% increase in team productivity.
- Identified and implemented process improvements, resulting in 50% reduction in AR days and 30% increase in cash flow.
- Analyzed AR reports to identify trends, patterns, and areas for improvement, implementing process changes to optimize AR performance.
- Reviewing the Quality error on daily bases and ensuring that the team is completing the rework on the same day.
- Conducting Dipstick Audit, Team Huddle
- Maintaining Total Inventory, Productivity, Quality, break Hours.
- Ensuring the entire colleague are scoring 100% in the process knowledge training (PKT).
- Ensured 100% compliance with regulatory requirements, including HIPAA and other relevant regulations.
Senior AR Caller
Savista Global Solutions Pvt. Ltd.
12.2019 - 02.2022
- Physician Medical Billing (End to End)
- Non-Designated SME
AR Caller
AGS Health Pvt. Ltd
01.2016 - 11.2019
- Physician Medical Billing (End to End)
- Hospital Medical Billing (End to End)
Customer Service Associative
First Source Solution Pvt. Ltd
05.2011 - 09.2012
Education
Bachelor of Science - Physics
Madras Christian College
Chennai, India 06.2012 - 04.2015
HSC -
Corley Higher Secondary School
Chennai 06.2009 - 04.2011
SSLC -
Government Higher Secondary School
Chennai 06.2008 - 04.2009
Skills
Process improvement
Operations management
Problem solving
Training and mentoring
Revenue generation
New employee hiring
Personal Information
- Expected Salary: Market standard
- Father's Name: Paranthaman G.
- Date of Birth: 06/25/93
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Interests
Disclaimer
I do hereby declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge.
Timeline
Assistant Manager - Operations
Savista Global Solutions Pvt. Ltd.
05.2023 - 01.2025
Team Lead - Operation
Savista Global Solutions Pvt. Ltd.
03.2022 - 04.2023
Senior AR Caller
Savista Global Solutions Pvt. Ltd.
12.2019 - 02.2022
AR Caller
AGS Health Pvt. Ltd
01.2016 - 11.2019
Bachelor of Science - Physics
Madras Christian College
06.2012 - 04.2015
Customer Service Associative
First Source Solution Pvt. Ltd
05.2011 - 09.2012
HSC -
Corley Higher Secondary School
06.2009 - 04.2011
SSLC -
Government Higher Secondary School
06.2008 - 04.2009
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