Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Built strong relationships with customers through positive attitude and attentive response.
Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Adjusted end-to-end KYC process needs to align with workforce capabilities.
Consulted with compliance department to create regulatory reports.
Along with target focusing on conversion of data which helps a lot to understand productivity
Team Leader
Teleperformance global services private limited
Bangalore, karnataka
08.2017 - 12.2019
Managing team of 20 digital officers who are engaged in retail asset (Personal loan)
Achieve growth and hit sales targets by successfully managing the sales team
Presenting revenue and realistic forecasts to the management team
Assisted senior-level credit officers with complex loan applications.
Successfully closed average of [Rs 25 CR] worth loans per month.
Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
Specialist
Altisource Business Solution PVT Ltd
Bangalore, karnataka
07.2014 - 12.2015
Performed proper calculations and prepared payoff figures.
Prepared all notices of default as per terms of deed of trust on mortgage.
Analyzed foreclosure sale bids, judgments, reinstatements, and payoffs.
Estimating the fees and costs of the loan servicing charges
Responsible for getting the loan approved from the loan servicer and sending monthly report to attorney firm proving the status on approved/rejected Invoices.
Updating invoice documents to the particular foreclosing loan in a specified application and supporting attorneys with the documents
Preparing Daily, Monthly report as required by management.
Senior Accounts Process Executive
Greet Technologies Pvt LTD
Bangalore, karnataka
05.2012 - 06.2014
Handling Accounts payables and Receivables, Bank reconciliation issues