Experienced Senior Associate with analytical and flexible approach to solving problems. Decisive leader driven to optimize processes and streamline operations for team efficiency.
Overview
9
9
years of professional experience
Work History
Senior Associate
Cognizant Technology Solutions
Chennai
10.2014 - Current
Application and Production support for Canada based banking customer Capital Markets – Derivatives & Back office.
Responsible for delivery of the day-to-day application/infrastructure services.
Accountable for supportability and transition activities of enhancement and project solutions.
Analyzing and understanding business functional and non-functional requirements for supportability.
Frequent deployments on production servers using CI/CD methodology
Troubleshooting application/services errors. Configuring alerts for monitoring logs by using Active Console Genos (ITRS).
Active participant in Disaster recovery testing
Adhering to ITIL Frameworks best principles and practices on Incident, Problem,Change and Knowledge management, RCA Analysis.
SME in handling multiple applications and its interconnections to resolve production issues.
Education
B.Tech - Electronics And Communications Engineering
Sr. Executive Support at Cognizant technology Solutions, Cognizant Technology SolutionsSr. Executive Support at Cognizant technology Solutions, Cognizant Technology Solutions