BHARATHTEJA AKKARAPAKA
Telecom NOC Shift Lead | DWDM, FTTX & HFC Specialist | 14 Years Of Experience
Chennai
Summary
Seeking a position in industry that will capitalize on acquired expertise to deliver cutting edge network solutions
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
14
14
years of professional experience
1
1
Language
Work History
NOC Shift Lead
Tata communications transmissions service limited
04.2023 - Current
- Led and supervised NOC engineers during shift operations to ensure continuous monitoring of network infrastructure and IT services.
- Monitored network devices, servers, and applications using monitoring tools to detect and resolve incidents proactively.
- Acted as the primary escalation point for critical alerts, outages, and service disruptions.
- Coordinated with the network, system, security, and application teams to troubleshoot and resolve complex technical issues.
- Ensured incidents and service requests were handled within defined Service Level Agreements (SLAs).
- Performed advanced troubleshooting for network connectivity, server performance, and infrastructure-related issues.
- Managed and tracked incidents through ticketing systems, such as ServiceNow and Remedy.
- Conducted root cause analysis (RCA) for major incidents, and documented findings and resolutions.
- Prepared shift reports, incident summaries, and operational status reports for management review.
- Ensured proper shift handover communication with the next team to maintain operational continuity.
- Maintained accurate documentation of operational procedures, troubleshooting guides, and knowledge base updates.
- Ensured adherence to ITIL incident, problem, and change management processes.
- Assisted in improving monitoring processes and operational efficiency within the NOC team.
- Technology: GPON, SDH, DWDM, OTN, HFC.
Deputy Manager
Reliance Jio infocomm Limited
03.2015 - 03.2023
- Trouble shooting FTTH faults and Providing RCA to major and critical outages
- Performing initial trouble shooting and Coordinating with Field and TAC teams for troubleshooting Hardware issue
- Informing Management team about major threat and isolation in the network
- Carrying out Planned Activity and ensuring that all the service, KPI’s are achieved
- Coordinating with Technical support teams (NOKIA) whenever necessary
- Operational & Maintenance work exposure on OFC
- Analysing and troubleshooting alarms within a short period of time
- To reduce the downtime to 1 hour thereby establishing high standards of service
- Any critical issue means raise Trouble Ticket with the TAC Team and co-ordinate with the related issues and sort out the problem on time
- To identify the fault in the Network Element’s and rectify the problem if any fiber related issues escalated to corresponding field persons and rectifying it with in a short duration of time
- Checking the Optical power and Temperature in the regular period and to maintain the Threshold level supported by the corresponding cards in the MUX (Ciena 6500,5430 , Alcatel PSS 32 , OSN 7500, OSN 3500, OSN1500)
- Co-ordinating with our vendors for technical problems like Hard ware issue and other critical issues
- Performing regular alarm Fault rectification in Network Element’s
- Daily Report maintenance, alarm dump for every nodes and providing good network to the Customer
- Coordinating with OFC team for fiber related issues
- DWDM fiber has been maintained the fibre connectivity and also the related alarms
- Changing module (SFP) when fault occurs in the site end and opposite end also
- Constantly evaluating the performance of transmission networks and ensuring maximum utilization of the network
- Handling all kind of equipment related faults like card failure issues
- Preventive maintenance has been done once in a month period
- Expertise in Tools like U2000 I Manager, Remedy, HPSM
- Technology: GPON, SDH, DWDM, OTN
Telesonic networks Ltd
03.2014 - 03.2015
- Circuit configuration and Troubleshooting
- Transmission Fault: Faults related to transmission media (PTN MUX)
- Network Faults: Faults in card level, port level
- Hardware Faults: Faults in the Hardware /Software of PTN mux
- Preventive maintenance / Daily Checking Tasks
- Server data backup NE level, NMS backup and script backup
- NE operational logs
- Daily Health checks up maintained
- Client: Bharti Airtel Pvt Ltd, Chennai
Executive
TDS Management Consultant (P) LTD for Telesonic Networks Ltd
02.2013 - 03.2014
- Roles and Responsibilities: Fault Escalation and Monitoring
- Client: Bharti Airtel Pvt Ltd, Chennai
Executive
Adecco for Alcatel-lucent Network Management Services
03.2012 - 01.2013
- Worked as a NOC Engineer for alarm monitoring, NOC ANG, Airtel Network.
- Handling incident management by informing issues to the field team, coordinating with other teams of CNOC, such as DSL, Switch, Service Desk, and escalating issues to a higher level to ensure the SLA.
- Monitoring of alarms in the DWDM transmission equipment, such as Ciena optical multiservice Edge (OME) 6500 and ONCENTER DXC 5410.
- Supporting clients and field engineers technically in the localization of faults within an Optical link - E1/T1 & STM 1/4/16/64.
- Analyzing major and repeat outage trends, providing RCA to reduce such outages, to ensure smooth running of the network by resolving the fault within SLA.
- To act upon critical outages effectively and reduce network outage to the maximum
- Ensuring full Application backups & Outage reports were taken regularly
- Analyzing network poor performing areas, providing Plan of Action to improve the performance
- Client: Bharti Airtel Pvt Ltd, Chennai
Education
Bachelor of Science - Electrical and Electronics Engineering
G.K.C.E College of Engineering
04.2001 -
PERSONAL PROFILE
- Father’s Name: A.Vincent
- Gender: Male
- Nationality: Indian
- Date of Birth: 1987-11-24
- Address: No-71, Susila nagar, Kellambakam, Chennai-603103.
Timeline
NOC Shift Lead
Tata communications transmissions service limited
04.2023 - Current
Deputy Manager
Reliance Jio infocomm Limited
03.2015 - 03.2023
Telesonic networks Ltd
03.2014 - 03.2015
Executive
TDS Management Consultant (P) LTD for Telesonic Networks Ltd
02.2013 - 03.2014
Executive
Adecco for Alcatel-lucent Network Management Services
03.2012 - 01.2013
Bachelor of Science - Electrical and Electronics Engineering
G.K.C.E College of Engineering
04.2001 -