Summary
Overview
Work History
Education
Skills
CCM Expertise
Timeline
Generic
Bhaskar Geetha Palanivel

Bhaskar Geetha Palanivel

Chennai

Summary

Highly skilled OpenText Exstream Consultant with over 12+ years of experience in designing, developing, and implementing customer communication management (CCM) solutions, including 2 years of Onshore experience in Canada. Proven expertise in managing end-to-end Exstream projects, including requirement analysis, solution architecture, template design, and system integration. Adept at optimizing and streamlining document generation processes to enhance customer engagement and operational efficiency. Excellent communicator with the ability to collaborate effectively with clients, stakeholders, and cross-functional teams. Have one year of experience in Quadient Inspire as well.

Overview

12
12
years of professional experience

Work History

Consultant

Infosys Limited
Chennai
01.2017 - Current
  • Worked as Project Technical lead for various customers from the Banking, Finance, Utility and Insurance domains.
  • Worked 2 years in Canada as Onsite technical lead for a leading Utility service provider in North America.
  • Collaborated with clients and stakeholders to gather and define project requirements, translating business needs into technical specifications.
  • Led the planning, execution, and completion of Exstream projects, ensuring they were delivered on time, within scope, and budget.
  • Managed, tracked, reported and owned daily statements and letters processing for a banking application with 400k accounts, collaborating with various stakeholder and cross technology teams.
  • Provided technical guidance and oversight to team members to configure and develop Exstream applications.
  • Worked on technical POCs to demonstrate Exstream’s capabilities and value to customers to meet the business demand.
  • Monitoring job in Command center in Production and fix any job failures or issue within the SLA.
  • Involved in training new resources in OpenText Exstream and mentoring junior folks in the team.

Software Engineer

Majesco Software and Solutions India Private Limited
Chennai
02.2016 - 01.2017
  • Worked as Technical lead on the design and deployment of Forms and Documents in both batch and Onbase requirements using OT Exstream.
  • Production Support and Change Request on OT Exstream applications.
  • Co-ordinate with QA team to deliver quality forms with maximum accuracy.
  • Analyze the adhoc requests and estimate effort as per the requirement.
  • Led and mentored the team of developers, designers and quality assurance specialists to achieve the project goals.
  • Identified and mitigated technical risks, ensuring project deliverables met quality and timeline expectations.

Systems Engineer

Tata Consultancy Services Limited
Chennai
05.2012 - 02.2016
  • Developer and Module Lead in OT Exstream in Banking and Insurance.
  • Worked in Development project and version upgrade projects, in both Waterfall and Agile practices of SDLC processes.
  • Designing Forms, Statements and Letters in OT Exstream using components like Tables, Paragraphs, Sections, etc.
  • Version upgrade project – Upgrade and Validation of outputs generated for sample data with both versions.
  • Module Lead for a team of 4 members – assign Forms to developers as per the complexity of the Forms and skill set of the developers, coordinate with the team to get the deliverables as per the schedule.
  • Requirement analysis and effort estimation as per complexity of the forms.
  • Monitor ALM for defects during QA phase and assign it to respective developer or work on the fix, as per severity of the defect.

Education

B.Tech Information Technology -

Anna University
Chennai, Tamil Nadu, India

HSC -

Jawahar Higher Secondary School
Neyveli TS, Tamil Nadu, India

SSLC -

Jawahar Higher Secondary School
Neyveli TS, Tamil Nadu, India

Skills

  • OpenText Exstream
  • Cloud Native
  • Empower
  • Communication Server
  • Unix Shell scripting
  • Python

CCM Expertise

  • OpenText Exstream, Cloud Native, Empower, Command Centre, Communication Server and Quadient Inspire.
  • Expert on High Volume Batch, Dynamic On-Demand application design and configuration and has knowledge on interactive applications.
  • Legacy Migration, Version upgrades, Designing new templates.
  • Complex Exstream concepts like tables, campaigns & messages, data sections, report files, sorting and bundling, Multiple-Ups, search keys, bar codes, bar graphs, different input formats and print vendor integrations.
  • Adept designer of complex correspondence like Account Summary, Quotes, Binders, Policy Packets, Statements, Bills, Checks and Letters.
  • Implemented automation using Unix Shell scripting.
  • RFPs and Effort estimations for new projects.

Timeline

Consultant

Infosys Limited
01.2017 - Current

Software Engineer

Majesco Software and Solutions India Private Limited
02.2016 - 01.2017

Systems Engineer

Tata Consultancy Services Limited
05.2012 - 02.2016

B.Tech Information Technology -

Anna University

HSC -

Jawahar Higher Secondary School

SSLC -

Jawahar Higher Secondary School

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Bhaskar Geetha Palanivel